• Responsible for outstanding modules deliverables of Sistem Rangkaian Maklumat Ladang FELDA (eRML), which consist of Dashboard, KPI and OSHA modules.• Develop relationships with client management to identify their needs and manage their expectations. • Understand project requirements whilst working closely with project managers, developers and subject matter experts.• Transform all requirements into prototype for demo purposes; as well as create and maintain relevant documentation materials (i.e. BAD, SRS, SDD, training materials).• Responsible for Transfer of Knowledge and assist with user-training and user acceptance.

-Planning, authoring, editing, and reviewing user guides, training materials, and other types of documentation for software products developed by the company according to the standards and guidelines.- Responsible for testing of software products to ensure that they are fit for deployment.- Work closely with development teams and marketing teams to gather and identify required information.- Responsible for user-training and conducting user acceptance tests with customers at the project sites.

* Create and document technical training material and programs* Turn a verbal or written explanation into a flowchart and/or process document* Create training manuals and process documents that will be reviewed and adopted into an ISO 27001 certified environment

-Review, process and responsible for the accuracy and quality contents for print & electronic publications (Health, Tax, Accounting,Financial Services, Legal and Regulatory)-Work with a web-based content management system to process editorial content and produce print-ready material-Accountable for product/s handled, including planning and managing time to ensure product deadlines are met-Communicate with editors, IT support, scheduler and other stakeholders in the day-to-day management of the publications

-Managing software projects and product implementation.-Technical writer for projects/products.-Assist in handling project management for IT department.-Person in charge for ISO implementation.