Atikarn Ladasoonthorn Email & Phone Number

Los Angeles, California, United States

Downtown Los Angeles

• Work with sales, front office and housekeeping to ensure all rooms are reserved, group billing is set up correctly, blocking rooms according to request and assist with basic front desk duties• Work closely with Group Housing and assist in completing Pick-Up reports and ensuring all groups request are met and satisfied as well as pre-register and pre-key group reservations accordingly• Review out of order rooms, hold rooms, complimentary rooms, rooming lists and partner with all departments and setting up the house daily• Perform duties similar to acting supervisor as requested by managers, oversees, assist and provide support to front desk agents in difficult decision makings and guest related situation• Observe and update MARSHA inventory as needed to ensure hotel inventory is correct

Monterey Park, California, United States

• Review and correct all transactions including but not limited to discounts, rebates, sell overrides and rate variances.• Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism• Acts in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without supervisions

Hacienda Heights, California, United States

- Respond and review billing disputes and/or billing discrepancies- Perform front desk duties including check-in/check-out, answer phone calls and make reservations- Review arrivals and departures report, rate variances, pre-paid reservations and guest ledger- Complete and close all month-end reports- Organize, file and records all daily paperworks.

Hacienda Heights, California, United States

-Process all check-ins/check-outs, reservations, requests, changes and cancellations.-Organize, complete and file guest records and handle confidential information accordingly-Answer and direct all calls to appropriate personnel as well as assist in any questions and/or concerns including but not limit to hotel information and past billings-Work in a fast-paced environment with minimal to no supervision and providing supports to co-workers in various departments.-Cross-trained at the The Bistro to skillfully perform independently in a fast-paced environment assisting guests with taking orders, following recipes to deliver food and bar orders while making sure work area is kept cleaned as well as completing opening and closing duties as required.

Highland, California, United States

• Assist potential guests in booking room reservation using Forbes’ 5-star guidelines• Clearly explain and describe room types and casino amenities that best fit guests’ preferences• Effectively check online websites to make sure rates and availability reflect actual hotel offer

Covina, Ca

•Actively approach, greet and advise customers on the best solutions to meet customers’ satisfaction•Ensure that area of responsibility clean, tidy, priced and fully stocked at all time, giving visitors a positive shopping experience.•Efficiency and effectively in sales location management throughout the day and prepare for the next business day. •Confidently approaching customers in a polite and friendly manner•Ability to work independently, in groups, and with other functions to improve the shopping experience for customers

Pomona, Ca

• Took part in banquet cook team in food preparation, plating events and offsite events • Joined management team in understanding the operating side of the restaurant • Actively assist as a hostess, server, busser, stewardess, runner, room service, and an expeditor • Become part of banquet team assisted in events and provided absolute best service for guests

Bangkok, Thailand

• Worked closely with banquet event team to assured that the event goes accordingly• Handled given responsibilities such as event rooms reservations as well as daily and weekly banquet report• Prepared and created event proposals, event contracts and event orders• Assisted in site inspections for customers• Provided assistant as assigned

Bachelor Of Science - Bs, Hospitality Administration/Management

Activities and Societies: Alpha Phi Omega: Phi Delta Chapter

Diploma

Activities and Societies: Photography Club, Key Club