Atinuke Ibrahim Email & Phone Number

Abuja, Federal Capital Territory, Nigeria

Stakeholder engagement/management and government relations.Lead regulatory activities, ensuring the company's strict adherence to industryregulations across all departments (Marketing, Finance, Legal, Business Intelligence, Commercial, Sales, IT)Negotiate favorable terms with regulatory bodies, minimizing potential financialsanctions on the company through strategic discussions and presentations.Handle external communication and engagement.Preserve revenue streams, licences, permits and approval for continued business operations.Effectively bridge the gap between technical and non-techinical teams by providing clearand concise regulatory guidelines, enabling other departments to execute projectsseamlessly while adhering to regulations.

Federal Capital Territory, Nigeria

• Represent Ntel's interest at committee meetings• Deliberate on technical, legal, operational and regulatory approaches towards implementing the SIM-NIN harmonization• Work with other MNOs, NCC & NIMC to come up with feasible strategies, process flow, SLEs, action plan and other relevant documents to ease implementation • Communicate committee decisions to Ntel for implementation• Monitor implementation closely and communicate challenges to the committee for resolution• Regulatory intermediary between the committee and Ntel's implementation team

Nigeria

As a member of the Association of Licensed Telecommunications Operators of Nigeria (ALTON) Steering Committee, alongside other intelligent minds across various telecom companies, I am currently reviewing ALTON's Constitution inthe following areas:1. Membership Status:- Categories2. Trustees and National Executive Council3. Committees in the Association :- Creation of more Committees e.gMultiple Taxation Committee; Splitting of Regulatory and Legal intotwo; CNI Committee4. The Finance/Annual Subscription5. The Secretariat6. Other relevant areas as may be suggested and approved

Federal Capital Territory, Nigeria

• Receive Cyber Security Warnings from ngCERT as often as they occur• Grasp the threat, simplify it and communicate to relevant department for action• Make recommendations where necessary

Nigeria

As a Corporate Affairs Officer I optimally execute the following duties:• Ensure company’s compliance with regulatory requirements• Work on tariff and promo filing documents, and get approval from regulator• Obtain and protect licences, permits and approval• Collate data and write regulatory reports• Represent the company at industry based national and international meetings, as well as regulatory meetings and provide recommendations to management through my team head• Build, maintain and leverage on relationships with all relevant stakeholders• Support other departments such as Marketing, legal, customer experience, IT, facilities and admin• Host company's regional events • Gather and grasp complex technical information, simplify and communicate to relevant department for execution, in fulfilment of regulatory requirements• Attend meetings with the MD• Prevent disruption of business activities by community or government bodies• Book keeping• Ensure that ‘Demand Notices'' and bills served to the company are in line with the stipulations of the law• Negotiate Demand Notices and bills• Collate issue specific information and write correspondences• Business Analysis and strategy execution• Project and uphold the interest of the company at official meetings• Explore and ensure financial savings for the company• Fast track applications and regulatory resolutions with Regulatory and Government Bodies• Review policies, laws, regulations and directives issued by government at different levels and the regulator, ensure they do not negatively impact on business operations• Professional management of and engagement with Company’s Stakeholders such as NCC, NIMC, BPE, FCCPC, NITDA, NESREA, ITF, CBN, PENCOM, AEPB, AMAC, Ministry of Communication & Digital Economy, Ministry of Works & Housing, The National Assembly, other Telecom Companies e.t.c

Abuja

While interning with Ntel, I executed the following:• Assisted the Deputy head of corporate affairs department in handling general corporate communications• Received, acknowledged and replied correspondences from and to the company’s ‘external publics'/stakeholders• Ensured that ‘Demand Notices'' served to the company are in line with the stipulations of the law• Negotiated Demand Notices• Represented the company at official meetings and write reports with recommendation• Followed up applications and regulatory issues with the Telecommunications' Regulatory Body (NCC)• Professionally managed of and engaged with Company’s Stakeholders such as NCC, BPE, FCCPC, NITDA, ITF, CBN, PENCOM, AEPB, AMAC, Ministry of Communication, other Telecom Companies e.t.c

Abuja, Nigeria

Sitting as the team lead of the Customer Relations Team, I execute the following:• Supervise and mentor other team members• Conflict management and resolution• Train new staffs• Prevent unnecessary expenses• Evaluate and contest undue request for refund and return• Provide customer experience based recommendations to management• Attend to customers' request needs, questions and concerns via phone calls, social media chats and messages• Make service assessment and service costing for customers• Raise invoice and receipt and send them to customers• Schedule pickup and delivery for customers with logistics personnel• Give and retrieve feedbacks to and from Customers• Idea creation for bussiness growth and sustainable social development• Ensure that customers are satisfied and well attended to• Data management• Logistics Partner Management• Advert content creation• Manage meetings• Host Company development sessions

Abuja

As an associate, I successfully executed the following:• Conflict management and resolution• Trained 4 new team members• Attended to customers' request needs, questions and concerns via phone calls, social media chats and messages• Made service assessment and service costing for customers• Raised invoice and receipt and send them to customers• Scheduled pickup and delivery for customers with logistics personnel• Gave and retrieved feedbacks to and from Customers• Ensured that customers are satisfied and well attended to• Data management

Federal Capital Territory, Nigeria

• Represent Ntel's interest at committee meetings• Deliberate on technical, legal, operational and regulatory approaches towards proffering solutions to internet fraud as it affects commercial bank customers and telecom customers• Work with other MNOs, Commercial Banks, CBN & NCC to come up with feasible strategies, MoU, response system, and relevant action plan • Communicate committee decisions to Ntel for action

Federal Capital Territory, Nigeria

Represented Ntel to carry out the following alongside other committee members:• Project and protect Ntel's interest at committee meetings• Discuss and suggest feasible telecom operators role in the project• Work with other MNOs, Commercial Banks, & CBN to come up with feasible strategies, ideas, and relevant action plan towards executing the project• Review communications materials and publicity materials for joint approval• Communicate committee decisions to Ntel for action and make recommendations where necessary

Federal Capital Territory, Nigeria

I worked with the Transaction Service Group as a bulk teller and support for posting tellers. Below were my achievements in bullets:• Received and managed customers’ bulk and small cash deposits • Balanced daily transactions' account and cashed into vault• Market the bank’s services to customers• Trained three new interns• Sorted large amount of cash for ATM load• Placed request and distributed work equipment to posting tellers

Executive Diploma, Business Communication

Bachelor Of Arts - Ba, Communication And Media Studies, 2Nd Class Upper Division

Nd, Mass Communication, Distinction

Activities and Societies: School Press