Gail Carr, ~ Capm Email & Phone Number

United States

The Project Operations Manager is responsible for leadership and development of project operation associates in a specific territory. Lead strategy, development, resourcing, implementation and continuous process improvement for the team. Responsible for enforcing standards and processes that increase the quality, velocity, and efficiency for our project teams. Collaborating with the PMO and engineering team, ensuring project operations are aligned with the needs of our clients and the needs of the business unit. Work closely with leadership to ensure efficient projects that delight our customers and meet business objectives.• Work with Business Unit Leaders and Peers to ensure cohesive operations, working together toward common results and goals. Areas of focus include but are not limited to: - Processes and Standards - Governance - Reporting - Efficient Project Processes from Initiation to Completion• Developing and enhancing standards and processes in collaboration with the PMO, engineering, and business units, guaranteeing client satisfaction and profitable projects. • Collaboration with training leadership to ensure career pathing and associated training opportunities are available. Help define and administer training programs for new hires and staff resources. • Set standards for project operations in resource planning and standardization through appropriate tools; hold leaders accountable for strict adherence. Short term and long-term initiatives. • Ability to utilize operations metrics to ensure strategy is in alignment and course correct quickly when there are gaps. Maintain Territory and Business unit KPI’s. • Work closely with the project management team working on the new ERP to develop and deploy internal project management tools.

United States

Promoted to our newly developed Supply Chain team, Procurement department. My role is to develop and support processes and policies for our Procurement team. Reporting to a senior level manager and working across our global companies to set the standard for efficient and accurate PO processing. • Support all aspects of procurement operations, provide monthly program updates to stakeholders• Support Senior managers in training development to stay compliant with policy and procedures.• Participate in testing for system and process improvements.• Active D365 subject matter expert• Foster an effective and productive team environment• Manage a team of two buyers for Box Purchasing. Acting buyer for all Federal box purchasing requests.

Norcross, Ga

Promoted multiple times with increasing leadership responsibility for one of the largest audio-visual systems integrators in the nation, supporting clients in the enterprise, healthcare, government, and education verticals. ➣ Spearheading the creation and training content delivery for a company-wide initiative focused on establishing a comprehensive and consistent training program for all employees globally.➣ Serves as the Assistant Facility Security Officer managing the company’s security clearance and supporting all cleared personnel

Norcross, Ga

Provided hands-on support to two Directors and five Project Managers, including tracking budgets, ordering equipment, monthly financial reporting, and processing close-out paperwork after each project. ➣ Worked collaboratively with leadership to identify opportunities to streamline operational processes to improve staff productively and grow bottom-line revenue.➣ Engaged with over 20 large projects simultaneously with active participation in at least ten weekly.➣ Served as a vital member of the Federal group assisting with large government project implementations.➣ Instrumental leader of an internal W.E. (Women Engagement) initiative dedicated to helping females complete additional training and certifications to advance their careers and advancement opportunities.➣ Hand-picked as the lead trainer for the company’s new internal ERP system, D365.➣ Serves as the Assistant Facility Security Officer managing the company’s security clearance and supporting all cleared personnel

Norcross, Ga

Brought on board to order parts for ten Field Service Technicians across the Southeast, including purchasing and tracking deliveries. Created invoices and generated financial reports for Regional Directors.

Norcross, Ga

An integral member of a 30-person Customer Service team and managed the front office for one of the nation’s largest stocking distributors. Input orders, processed payments, and ensured accurate and timely invoicing.➣ Supported over 500 vendors in researching materials and providing real-time product pricing and availability while managing the entire purchasing and supply chain process from order to delivery. ➣ Accountable for maintaining and growing over 60 existing accounts and serving as a primary contact for questions, issues, or customer service escalations. ➣ Assisted leadership in mentoring and training new and existing staff on internal software packages.➣ Hand-picked by management to take care of additional accounts during times of high employee turnover.

Johns Creek, Ga

Held a dual role as a Master Groomer while supervising ten full-time and part-time staff within a high-volume retail environment. Led staff hiring, training, development, and performance management. Maintained weekly staff schedules ensuring staff coverage during peak business hours while controlling labor costs. ➣ Consulted with pet owners to discuss their pet’s needs and preferred style, suggesting additional treatments and services, including clipping nails, cleaning ears, and brushing teeth.➣ Leveraged extensive knowledge of canine and feline characteristics to determine style and technique to produce the ideal results considering the pet’s health, comfort, and safety. ➣ Led hands-on, ongoing staff training focused on breed standards and customer service excellence.➣ Performed pet intake procedures to gather necessary information regarding the pet’s health, behaviors, and potential allergies to create comprehensive records for future reference.

Atlanta, Ga

Atlanta, Ga