Sales Associate
Altoona, Iowa, United States
Working as a sales associate at Staples required me to fill nearly every role a retail employee could have, moving about the store as needed to assist customers, fill stock, clean, organize shelves, set-up displays, assist in tech and print, etc. I would often work directly with customers to walk them through all parts of a sale; greeting them, inquiring about their shopping needs, asking various follow-ups to determine and show them which product or products would best solve their problem, and… Show more Working as a sales associate at Staples required me to fill nearly every role a retail employee could have, moving about the store as needed to assist customers, fill stock, clean, organize shelves, set-up displays, assist in tech and print, etc. I would often work directly with customers to walk them through all parts of a sale; greeting them, inquiring about their shopping needs, asking various follow-ups to determine and show them which product or products would best solve their problem, and then checking them out, answering any questions they may have along the way. Communication and task-management between coworkers was also extremely important, as we’d often be spread throughout the store, and thus would need to coordinate with each other to make sure each task for the day was completed while assisting customers in every part of the store.As I was employed there during the summer, part of my job was setting up the back-to-school displays, products and promotional programs. Because many of my coworkers during the second summer I was employed lacked prior experience, I was often tasked with leading and teaching them as they joined the team, as well as organizing and assigning them tasks during back-to-school set up to ensure all the product was ready by the time the rush began. Organization was key to ensure the products, the majority of which arrived all at once, were stored in not only a space-efficient manner, as there was very limited space, but a manner that would allow the many similarly-packaged products to be easily found and brought down when needed. Once the rush began, I needed to work much more closely with customers as I assisted them in finding the supplies their children required for the upcoming school-year, using the time spent with them to upsell products as the opportunities to do so arose, often using their children’s enthusiasm for the larger and more colorful products to help ensure the sale’s success. Show less