TPM leader chartered to establish execution strategy for multi-year complex cross-org tech initiatives as well as Lead Rhythm of Business for Teams Platform Org.• Teams AI (3P Extensibility) Strategy – Developed Teams AI extensibility integration strategy for CoPilot and Bizchat as part of Teams AI General Council.• New Microsoft Teams Launch- Established roadmap & executed release strategy for ensuring all legacy Teams client features are in parity with new Teams client before launch.• Rhythm of Business/Planning Strategy – Charted to streamline end to end planning as well as cross org dependencies for Microsoft’s Teams Org as part of central Team’s planning v-team. • Build TPM Org – Hired & built a team of TPMs within Teams Platform Org and established roles & responsibilities for TPM, Product and Engineering Orgs ensuring cross team collaboration and partnership. Key Achievements: Introduced planning workback model that reduced 5-month planning (for Product & Engineering) cycle of establishing commit plans for ~400 features a semester, to less than 3-months.  Partnered with Engineering, as part of New Team launch, to enable 100+ features, light up 10K + 1P/3P Apps and deliver fundamental (compliance, bugs, test automation) tasks.  Established an approach for execution and planning that can be adapted by other TPMs across other engineering areas.

Lead cross-functional initiatives to meet Privacy Compliance and/or Enterprise promises across Finance, Commerce, Human Resources, Globalization, Project Operations and Connected Spaces• Responsible for establishing programmatic mechanisms, processes and workback schedules to meet EU Schrems II requirements across 18 global Engineering and Product teams. • Responsible for establishing and executing GTM strategy for Connected Spaces, an AI based insight product from Microsoft.• Responsible for planning and executing Dynamic 365 Human Resource feature releases in close collaboration with Product and Engineering Leaders.

Managed team of PMs and TPMs responsible for establishing skill certification & monitoring strategy for new developer features, new devices, new Alexa language and global expansion of Alexa. Led Rhythm of Business for Alexa’s strategic and business critical initiatives.• Responsible for supporting new developer feature launches that are part of Alexa live event as well as Amazon’s Holiday device announcement event.• Established and led program launch readiness meetings, provided monthly launch readiness updates and provided GO/NO-GO to product GTM teams based on support and risk mitigation readiness.• Responsible for supporting ‘rhythm of business’ mechanisms like Operational planning calendar, workback plans and templates for VP+ mechanisms (3YP, OP1/OP2, Goals, QBR, MBR).• Responsible for managing and supporting VP+ goal review mechanisms that helped provide regular and consistent goal updates to VP+ Executives.

Responsible for establishing skill certification mechanisms for unlaunched Alexa devices as well as supporting expansion of launched Alexa devices to new marketplaces• Lead live skill catalogue compatibility checks on unlaunched device ensuring existing skills continue to work for Customers• Create new or adjust existing skill certification strategy for features introduced from a new device• Lead skill certification end to end process for marketing and device packaging skills for all new device launches• Lead operations, policy, developer support and skill ingestion/certification/monitoring tech pipeline readiness for all device launches and expansions to new marketplaces.

Sr Quality Program manager under marketplace managing quality roadmap for improving Amazon's Vendor support experience.-Created Quality Program to improve Vendor support experience.-Created standard metric framework across cross functional teams to have one single source of truth for all data reporting.-Implemented quality audit mechanism for Associates supporting Vendor issues.-Implemented escalation mechanism that triggers mandatory supervisor review for reopened cases.

Managed team responsible to identify & execute opportunities for enabling operations self-sufficiency, optimizing support processes as well as improving end-to-end experience for Cisco’s Customers/Partners.Key Achievements: Implemented internal monitoring process to proactively identify & fix booking issues to avoid order delays of approx $5 million bookings/qtr. Optimized internal process to achieve 15K case avoidance/quarter for tool support related cases Led Customer/Partner self- sufficiency adoption drive for order changes resulting in case reduction of ~10k cases/quarter. Partnered with Engineering to enable systematic global ordering restrictions to avoid ordering of non-compliant Cisco products for restricted countries.

Created and implemented new processes across Global Supply Chain for a complex Telepresence product group (T3 &T1), which included delivering & replacing complete Immersive room-infrastructure.Key Achievements: Streamlined the overall process from order entry to Telepresence system delivery in 4 weeks. Re-engineered RMA process increased customer on-time delivery accuracy to 98%  Implemented 24 hr part replacement process in US theatre.  Consistently achieved above 96% of Delivery precision and customer satisfaction.

Responsible for assisting with the project management, development and launch and initial support of Merkle’s new Intranet.Involved in process development of inter department information flow, document version control and access levels.