Andrea Tomaselli Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Implement customized organization systems tailored to clients' preferences, lifestyle, and specific needs.Optimize organization efficiency with a dynamic rotation system for seasonal items, ongoing system evaluations, and comprehensive labeling strategies.Tailor organization systems to individual needs and preferences for maximum functionality.

Product expert who delivered expert assistance and guidance to customers, ensuring comprehensive support on product features, usage, and effective troubleshooting strategies.Fostered enduring relationships with customers through attentive listening, empathetic engagement, and the delivery of tailored solutions, fostering heightened satisfaction levels and unwavering loyalty.Attained an exceptional 95% customer satisfaction rating by promptly resolving inquiries, leading to a 20% increase in customer retention year-over-year.Effectively managed an average of 75 customer interactions daily across multiple channels, including phone, email, and live chat, consistently surpassing service level agreements (SLAs) for both response time and issue resolution. Achieved a 30% reduction in customer wait time by implementing a streamlined ticketing system, resulting in heightened operational efficiency and significantly enhanced customer satisfaction levels.

Effectively managed diverse educational needs in a dynamic bilingual school, ensuring consistent instruction and increased student engagement.Customized resources and activities for 300+ students, including 70% English Language Learners and 15% with Individualized Education Plans, resulting in improved engagement and academic success.Drove collaborative initiatives with educators to meticulously analyze student data, leading to a significant 10% improvement in student performance on standardized assessments.

Developed and maintained individualized skill-appropriate lessons and activities to rapidly improve student performance, including 1:1 coaching with students to help them manage and take ownership of their learning.Facilitated weekly professional development and professional learning communities for school-based staff by creating presentations and training to support staff to ensure learner success.Evaluated and assessed student progress against instructional objectives while maintaining up-to-date data.Coached teachers 1:1 as well as in clusters on how to best meet the needs of their students by helping them implement best practices, through looking at data and holding weekly professional learning communities to review and pivot instructional approaches when needed.

Stickney, Il

Implemented differentiated instruction to address diverse learning needs, resulting in a 20% increase in student mastery across various modalities.Analyzed student data, collaborated with support staff, and developed intervention plans leading to a 15% boost in standardized assessment performance and achieve an average student growth rate of 1.5 grade levels in reading and math.Engaged in over 50 hours of annual professional development, mastering new teaching strategies and pedagogical techniques, significantly enhancing instructional effectiveness and student achievement.

Bachelor Of Arts, Elementary Education And Teaching

Master'S Degree, Teaching And Learning

Bachelor'S Degree, Secondary Education And Teaching

Bachelor'S Degree, Spanish Language And Literature

Master'S Degree, Teaching & Learning