Mattison Meury Email & Phone Number

Boston, Massachusetts, United States

• Managed a portfolio of 50+ accounts, overseeing $1.3M in ARR.• Mitigated risk of churn rates by 25% in one quarter through strategic initiatives, including Catalyst at-risk playbooks, Salesloft re-engagement cadences, and Alyce personal gifting campaigns.• Facilitated over 60 interactive sessions, delivering best practices trainings derived from the decks I created for Sales and Customer Success teams. Additionally, hosted 100+ onboarding technical trainings for administrators and end-users.• Implemented Catalyst playbooks to enhance expansion readiness, securing early renewals and generating $100k+ in revenue through successful expansion upsells.• Served as an Alyce Culture Ambassador, actively promoting and upholding the company's culture and values, while also leading cultural interviews.

Boston, Massachusetts, United States

• Exceeded quota by 169% for meetings held in Q3, playing a pivotal role in top enterprise logo acquisitions.• Successfully developed and executed personalized outbound cadences, achieving an outstanding 33% increase in open rates. Notably, my strategy garnered recognition and was adopted team-wide by our Sales Enablement Manager, showcasing its impact and scalability.• Special projects: Launched the real estate outbound team and promoted at National Real Estate conferences. Volunteered to assist the CS Team in re-engaging with existing customers and prospecting for account expansion opportunities.

San Francisco Bay Area

• Top Performer in December 2021: Exceeded monthly quota by an exceptional 217%.• Crafted and executed a impactful new call script, resulting in the team's most successful quarter since its inception.• Oversaw homeowner’s support call line, resolving escalated issues and maintaining a 99% satisfaction rate.

Lake Mary, Florida, United States

• Managed up to 100 customer cases daily • Developed comprehensive SOGs with VidGrid videos to guide junior teammates through various processes.• Built the escalations dashboard on Salesforce and reduced a two-month backlog to consistently meet standards within a business week.• Served as a dedicated Garnishment Subject Matter Expert for enterprise customers.

Celebration, Fl

• Created an "Event Composition" Dashboard to tailor content for course attendees based on demographics, psychographics, and geographics, increasing engagement by 70%.• Developed an Excel-based reconciliation process using multiple data sources, ensuring prompt and accurate delivery of event materials to over 150 weekly guests.

Celebration, Florida, United States

• Streamlined guest registration by transitioning from a paper-based process to a digitalized experience, integrating source data and implementing automated approval workflows, resulting in a 90% improvement in time savings and increased accuracy.• Demonstrated outstanding performance, leading to immediate hire before the completion of the internship.