Working on Workflows and Flow Designer and App engine.Integration using REST Inbound and Outbound.Responsible for Major enhancements, defects and stories.Responsible for cloning and upgrades. Last Upgrade – San Diego.Successfully Implemented Agent Chat, Agent Workspace and SOW.Create and manage Service Catalogs, Order Guides & Record Producers.Workflow, SLAs, ACLs, Inbound actions, Script Actions etc.Working on Catalog Automation.

• Interaction with business to gather the new requirement.• Analysis of Requirement Specifications and Impact analysis.• Involved in code development and Enhancement module.• Enhancement of Existing Programs according to Client Requirements.• Involved in creating SIT, UAT specification, execution log documents.• Involved in Implementation.• Created the technical support documents and shared with Client and development team.• Designed the technical specification docs.• Ensured that coding standards are followed.• Configuration of Email Notifications, Email Templates.• Daily scrum call with the client and provide updates.• Learning API development

• Development and maintenance of software as per client requirement.• Fixing the bug reported by user in application software.• Performed the software implementation.• Worked on SQL query and SQL server.• Worked on SEV1/2/3 incident and used service now ticketing tool.• Requirement gathering from the user and documenting it.• Worked on the incident and following SLA for resolution. • Created technical documents.