Atul Kumar Email & Phone Number

Vaughan, Ontario, Canada

Report onsite to customer’s property and investigate assigned service caseProvide excellent customer service; advise customer of issues and possible solutions while being courteous and kindComplete service call reports and log inspection/completion notes

Regina, Saskatchewan, Canada

• Diagnose and troubleshoot desktop application issues for end users.• Ensure timely problem resolution or escalation to ensure customer satisfaction.• Provide regular case status updates to management and end-users.• Develop, document, and implement standard operating procedures for remote IT support.• Support a range of devices, including PCs, laptops, printers, cell phones, and tablets.• Assist end users with applications like Microsoft Office, ERP, VPN, Citrix, and MDM.• Monitored and updated project statuses using the CRM system.• Coordinated project execution, allocated resources, and ensured timely completion.• Conducted weekly project assessments, planned actions for progress, and managed workflow.

Diagnose and troubleshoot end user desktop application issues and provides appropriate solution• Provides timely resolution of problems or escalation on behalf of the customer and ensures theirsatisfaction• Provides case status updates to management and end-users per service level guidelines• Support and maintain effective relationships with users • Develops, documents, and implementsstandard operating procedures and customer service guidelines relating to remote IT support • Providesupport for PCs, laptops, printers, cell phones, and tablets etc.• Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM(mobile device management) • Performs account management and maintenance for various applicationsand systems (e.g., creates or modifies user accounts and permissions, and performs password resets).• Communicates with customers at all levels of technical and non-technical skills sets • Follow allstandard operating procedures (SOP) through the effective use of Knowledge management

Vaughan, Ontario, Canada

Establishing voice and data networks through cable running, termination, and splicing.• Installing telecommunications equipment, including routers and switches, while configuring connections.• Proficiently pulling and routing cables through various structures.• Documenting network infrastructure with precise labeling and detailed diagrams.• Ensuring network reliability through troubleshooting, outage resolution, and documentation updates.• Reviewed and qualified new installations for quality compliance.• Addressed outstanding accounts receivable and devised collection strategies.• Assuring timely and accurate submission of time sheets and expense reports.• Contracted with Rogers.