• Monitored and analyzed network performance and assisted in identifying and resolving network issues.• Performed firmware upgrades, patches, and network hardware replacements as part of ongoing maintenance.• Provided support for network troubleshooting, using tools such as Wireshark and Cisco Packet Tracer.Performed protocol configuration and troubleshooting (BGP, OSPF) ensuring seamless operations and addressing complex networkissues.•• Implemented network monitoring tools (e.g., SolarWinds) to proactively identify and resolve network issues.• Documented network configurations and processes to ensure seamless troubleshooting and configuration management.• Ensured network security best practices by implementing advanced firewall rules, VPNs, and other security protocols.• Design, implement, and maintain network infrastructure, including LAN, WAN, Wi-Fi, firewalls and security systems.• Monitored network performance and troubleshoot issues.• Configure and manage network devices, switches, routers and firewalls.• Provide expert-level technical support to customer via mail, phone, and remote sessions.• Diagnose and troubleshoot issues related to router down and then engage with carrier provider and then try to resolve the issue.• Work with customer to understand their technical environment and requirements.• Analyze, identify, and resolve complex technical problems in a timely manner.• Collaborate with internal team i.e. network team, server team to escalate and resolve the issues.• Document troubleshooting and solutions in the knowledge base.• Monitor application performance and systems health to proactively identify potential issues.• Responsible to monitor the applications and report monitoring applications, reporting issues, and providing timely resolutions.• Skilled in creating technical documentation, optimizing server performance, and ensuring customer satisfaction.

Monitored and analyzed network performance and assisted in identifying and resolving network issues.• Performed firmware upgrades, patches, and network hardware replacements as part of ongoing maintenance.• Provided support for network troubleshooting, using tools such as Wireshark and Cisco Packet Tracer.Performed protocol configuration and troubleshooting (BGP, OSPF) ensuring seamless operations and addressing complex networkissues.• Implemented network monitoring tools (e.g., SolarWinds) to proactively identify and resolve network issues.• Documented network configurations and processes to ensure seamless troubleshooting and configuration management.• Ensured network security best practices by implementing advanced firewall rules, VPNs, and other security protocols.• Design and implement and maintain network infrastructure, including LAN, WAN, Wi-Fi, firewalls and security systems.• Monitored network performance and troubleshoot issues.• Configure and manage network devices, switches, routers and firewalls.• Provide expert-level technical support to customer via mail, phone, and remote sessions.• Diagnose and troubleshoot issues related to router down and then engage with carrier provider and then try to resolve the issue.• Work with customer to understand their technical environment and requirements.• Analyze, identify, and resolve complex technical problems in a timely manner.• Collaborate with internal team i.e. network team, server team to escalate and resolve the issues.• Document and troubleshooting and solutions in the knowledge base.• Monitor application performance and systems health to proactively identify potential issues.• Responsible to monitoring the applications and report monitoring applications, reporting issues, and providing timely resolutions.• Send daily reports to customer about the status of servers and virtual device infrastructure.