I help businesses attract and grow talent, transform them into high performing teams to achieve transformation goals.I have built, developed and managed global delivery hubs in financial, banking and manufacturing industries across UK, USA, Philippines and India in multiple roles like COO, CTO and Regional Head. I have developed special interest and expertise in the areas of CoE Creation, Capability Development, Enterprise Implementations and sustainability in GBS / GIC / GCC constructs to enhance the culture of accountability, collaboration and trust. Practicing inclusion helps me build diverse and engaged teams.Key Responsibilities: Strategy: Vision, Roadmap, Goals, Operating Model, Transformation & Optimization Strategy, Sourcing & Vendor Development, Location, Delivery & Change Strategy; Transformation: Digitization, Delivery & Service Center Setup & Optimization, Policies & Frameworks, M&A, Hive-off and Integration, Process Innovation & CI; Delivery & Operations Excellence: IT Development, Delivery and Support in Emerging and Legacy Tech Stacks, Governance of Delivery, Product, Support, Operations and Infrastructure, Capability Development, Service Management in global matrix environment;  Customer Excellence: Trusted Advisor, NPS improvements with due focus on CX, Agility, Customer Insights, Customer centricity, Culture of Accountability & Collaboration; People Excellence: Engagement & accountability improvements with Leadership Development, Organization Design, Talent and Performance Management, Continuous Learning, Policies; Operations Management: Program Planning, Investment Optimization, Change Management, HR Management (TA, BP, CB, SD), Financial Management, Procurement, Capacity & Logistics Optimization, GRC, Controls, Security, Internal & Regulatory Audits, Legal, Tax, Vendor, SI, ODC and Contract Management, Communications and External Relations, BCP, DR;