Atul Mohan Email & Phone Number

Noida Area, U.P. India

# Omni channel Retail - Support ManagerERP, SAP, POS Solution, Enterprise MC, Store, Mobile POS, eCommerce, Loyalty, Andriod POS, Cloud POS, IOS -POS(Apple), Digital Passes, Hospitality ERP, Cloud, iVend Retail Suite, Enterprise retail application, Cloud Services, Account Management, Project Management, Operation Management# ERP, Navision, Hybris, E-commerce, HANA, Magento, SAP R3 & SAP Business One.# Identifying, analyzing, and initiating the escalation process in an organization# Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise# Coordinate between different levels of IT-Support (DBAs, Developers, Technical Team, HOD, ).# Oversee a portfolio of nearly 1500 client accounts and act as the primary liaison between the customer, partner, and the corporation# Provide pre/post-deployment Implementation and support for upgrades/changes/enhancements/Implementation done in a Test/production (Live) Environment in 24X7 working model.# Provide solutions for Critical escalations and Projects# Staffing, Cost Control. Planning, Resource Movement, # Risk Management, Process improvment.

New Delhi Area, India

# Provide solutions to Retail ERP & SAP ERP customers.# Provide pre/post deployment/Implementation support for upgrades/changes/enhancements done on production (Live) Environment in 24X7 working model# Work with appropriate Developer to analyze root cause and provide a permanent fix or workaround.# Raising Change Requests on the live system.# Manage the ticket queue on the daily basis and make the closures and assign to team members# Support such as remote consulting expertise for SAP Business One customization, project and design advice, application configuration, custom programming, and web services, to help ensure the optimum performance of the SAP Business One solution# Analyzed business logic including workflow, customize components, requirements gathering, Data collection, conference calls, analyzing business needs, and customizing the package

SAP R/3 Functional Consultant in SD module

Certificate, Project Management, A+

Project Management practices, Agile Practices, Scrum Master, MS Project, Primavera, Service-Now, Manage Engine, Zoho People, Staffing.

Master Of Business Administration - Mba, Retail Management, 1

Activities and Societies: # Operation Management # RETAIL Marketing Management # Product & Brand management # Retail Sales Techniques &.

Pgdba, Marketing Management, A+

Marketing Management

Bachelor Of Commerce (B.Com.), Commerce