Responsible for Sales Support activities for IBM Enterprise accounts in North America Retail and Distribution Markets.Technical progression responsibilities include business value presentations, technical solution workshops, product demonstrations, proof of concept, proof of technology, adoption workshops, executive briefings, and IBM Design Thinking workshops.IBM Design Thinking Practitioner and Subject Matter Expert in IBM Collaboration Platforms, Employee and Customer engagement.Speaker and Cognitive Lab Coordinator at IBM Connect Conferences.Collaborate with IBM teams to define, design, and detail the technical aspects and feasibility of proposed Talent and Collaboration platforms on SaaS and Mobile. Provide support for technical escalations, designing solutions, and answer technical questions throughout the sales process.

Technical Team Lead and Global Support anchor for IBM Social Software Platforms.Trusted advisor and single point of contact of support for large IBM Connections deployments.Led group of 25 Software Engineers in debugging J2EE middleware stack including WebSphere App Server, DB2, Oracle to resolve SSO, security, and integration issues.Drove resolution of critical situations and advised on deployment and maintenance strategy for Fortune 100 clients.Coordinated vendors, architects, and developers to resolve complex technical issues.Trained IBM Support, Business Partners, and Clients on IBM Connections integration with IBM Digital Experience Portal, IBM Sametime, CA Siteminder, IBM Cognos, and IBM Filenet.

Resolved critical issues for Fortune 100 clients such as memory leaks, stack corruption, access violations, and deadlock on IBM Domino platform.Drove client critical situations to closure focusing on enterprise mail, networking, application development, and integration in Unix, Linux, and Windows environments.Trained and mentored interns and new hire software engineers.

Provided post-sales support for IBM Notes and Domino products focusing on Enterprise Mail Routing, Application Development, Client-Server issues, Sametime integration, DB2 integration, and Performance.

Authored content for Prentice-Hall distributed textbooks C/C++ How To Program, e-Business and e-Commerce How To Program, XML How To Program, Wireless Internet and Mobile Business How To Program

Network AdministratorMigrated department from Banyan Vines to NT network