Member of SAG-AFTRA - Represented by:The Acting Group Talent (TAG) - (Austin, LA)Agent: Jorge Elizondo | phone: 512-375-2860https://www.tagtalentagency.com/

OPERATIONS, SENIOR MANAGERa division of Live Nation Entertainment2016 to PresentProvide on-going training and leadership for the client support team, including the creation of videos and documentationCollaborate with TicketWeb Sales Team by running point on all product demos for prospective clientsWork jointly with Product & Dev teams on Product Road Map, UAT & Release Schedule for our full ticketing platformRun lead on all product migration projects: most recently, migrated 120 clients to our new CMS tool ahead of scheduleCLIENT TRAINING MANAGER2012 to 2016Manage roll-out of all new product including the creation of internal/external documentation, training videos, and providing 1-on-1 client training via ZoomProvide daily support to client portfolio of over 60 clubs, music venues, & festivals across the USCLIENT SERVICES LEAD2006 to 2012Served as day to day contact for TicketWeb's top clients, tackling everything from Wordpress support, custom reports, social media marketing, online ticketing set up and support, event & festival on-sites, bug/issue triage & reporting, troubleshooting equipment, and more

Responsible for season selection, casting, newsletter marketing, social media marketing, ticketing page set ups, box office management, facilities management, overall quality control for the theater.Volunteer-based

Founded Living Philanthropic in 2010, that chronicled my daily charitable giving, inspired a micro-philanthropy movement, which lead to the creation of Giving Tuesday, a global day of givingVolunteered with Foundation Escalera and participated in the building of two new schools in Chiapas, MexicoProvided operational, marketing, and leadership support to non-profit theatre companies in Chicago and Austin since 2006Started the Twitter Trend #CyberGivingMonday in 2011, a day of giving back during the post-Thanksgiving holiday. AWARDS2011 Literacy Works Inspiration Award3rd Annual Classy Awards: Volunteer of the Year 2011