Assisted over 100+ customers in an average 10 hour shift by answering questions, responding to inquiries and handling telephone requests. Adhered to company policies and scripts to consistently achieve call-time and quality standards.Educated customers on company systems, form completion and access to services.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Resolved concerns with products or services to help with retention and drive sales.Responded to customer requests, offering excellent support and tailored recommendations to address needs.Delivered prompt service to prioritize customer

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.Closed over $1.3M in sales in 2019Finished yearly in the top 1% of the company in individual salesHandled all customer relations issues pleasantly, enabling quick resolution and client satisfaction. Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.Consistently exceeds sales goals, all the while mentoring staff on product knowledge and sales training in order to increase individual and company overall sales.Scheduled and staffed sales training sessions for 16 weekly sales and warehouse personnel.Yearly individual sales of over $1.2M for 4 consecutive years

Controlled arrivals and departures and transitioned aircraft across airfield and flight line. Communicated instructions to pilots through clear delivery and enunciation.Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes. Carefully monitored movement of ground traffic such as baggage vehicles.Researched continually to stay up to date on new FAA rules and policies.Delivered weather updates to pilots to determine if necessary to divert aircraft to different airports. Notified airport response personnel to be ready when emergency situations presented.Utilized communications systems to direct movement of pilots and ground personnel.