• Provides business development research and analysis to support the growth of the existing business.• Details and documents analysis findings and recommendations for management review.• Develops and tests interim solutions, manages basic process changes as needed.• Assists with developing work instructions, job aids and other tools to ensure departmental success.• Supports operational business activities - researching and analyzing patient information, audit results, production work, scheduling, and reporting, among others.• Provides analyses and data-driven solutions to the company pertaining to, operational productivity, clinical and quality outcomes, and customer satisfaction.• Understands and translates requests, identifying constraints and suggesting solutions related to data/reporting.• Collaborates with the Reporting and Training departments to ensure any process changes are captured, the impact is measured, and gaps identified and remediated.

• Conduct quantitative and qualitative analysis of data to identify needed areas of improvement.• Collaborate with various groups to facilitate quality improvement initiatives.• Extract, compile and visualize Medicare data.• Develop and compile quality reports.• Inspect reports to identify errors.• Maintain a system for outcome measurements.• Develop performance improvement targets for quality, service and efficiency.• Support completion of core quality documents.• Maintain relationships between the business and the provider community/vendors to support quality outcomes.• Assist with audits and provide consistent and accurate documentation and information.• Investigate, monitor, document and report on quality of care initiatives.

•Using defined “trigger events,” initiate outbound communication to patient/family caregivers and/or other concerned parties to facilitate the coordination of care for patients assigned to the CNU.•Collect, review and employ all pertinent information available from but not limited to related clinical systems, care management notes, vendor information, geographic mapping software, direct patient communication, communication with physician or other members of health care team.•Report to clinical staff, the discovery of unreported medical or social conditions or changes at home that may lead to adverse outcomes and ensures that these are referred to appropriate sources for attention.•Answer inbound calls to provide assistance to members, providers, and/or healthcare personnel regarding coordination of care, enrollment, benefits, or claims within defined business guidelines.•Facilitate cross functional communication to all groups within Health Plan Service Operations.•Confirm requests are fully resolved and all questions are answered, ensuring member satisfaction.•Adhere to Medicare guidelines•Maintain the integrity of Protected Health Information (PHI).•Comply with all departmental required data collection and auditing activities, participate in quality improvement activities and participates in project-based work.•Maintain current knowledge of the departmental program software and the Company’s clinical information systems.•Develop and maintain effective relationships through effective and timely communication.•Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

SHI International Corp., headquartered in Somerset, New Jersey, has transformed itself from a $1 million “software-only” regional reseller into a $5 billion global provider of information technology products and services. Privately-held and under the guidance of its current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Its organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. SHI offers custom IT solutions for every aspect of your environment from software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing. SHI Cloud Solutions offer next-generation Infrastructure-as-a-Service (IaaS) to help customers accelerate to the cloud in the fastest, most secure, reliable and cost-effective ways possible. Developed at SHI Labs, the SHI Cloud provides a unique design of servers, storage and networking managed by a fully-automated, high-performance platform. SHI Account Executives support their clients locally from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHI’s goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every single day.

• Assist in hiring and screening procedures• Monitor and evaluate employee performance • Support HR executives in various management tasks

• Met and exceeded leasing goals for each term• Assisted with leasing paperwork• Prospected for new leads• Built relationships with residents• Addressed resident issues and concerns• Assisted in mentoring new staff members• Applied knowledge with Microsoft Office programs• Processed rent and fee payments• Composed follow-ups with prospects