Aubrey Minshew Email & Phone Number

San Francisco Bay Area

Public programming, volunteer management, marketing, and visitor experience planning at the world’s only free, public museum devoted to the eye, vision, and the history of ophthalmology.

San Francisco, Ca, United States

Hired, trained, and managed a team of ten to fifteen visitor-oriented gallery associates and senior associates. Managed department administration, including scheduling and payroll. Developed and delivered public speaking and guest engagement training, both in-person and remote. Organized remote support projects for staff during the museum’s closures. Researched, developed, and hosted COVID-19 safety and security training for frontline staff. Worked collaboratively with other departments to create a no-touch museum experience during the COVID-19 pandemic.

Alcatraz Island

Manage the daily operations of the largest museum store on Alcatraz Island. Develop training curricula concerning sales techniques and cash handling, as well as Alcatraz history and guest engagement techniques. Create daily schedules across the store sites, coordinate staffing and overtime, process payroll. Ensure employee welfare and retention through access to benefits and support. Maintain and troubleshoot on-island POS and inventory software in collaboration with off-island IT. Support visitor programming and ensure visitor safety working alongside the National Park Service. Ensure a world-class visitor experience for Alcatraz’s one and a half million annual visitors.

Tucson, Arizona Area

Served as the Assistant Manager for the Guest Services and Retail staff. Managed representatives, organized daily department deposits and reporting. Coordinated with Davis-Monthan AFB to book tours of the AMARG facility in compliance with Air Force security standards. Scheduled and advertised museum docent-led tours. Aided department manager with retail ordering and inventory. Solved any visitor issues with ticketing and tours to ensure a quality museum experience.

Raleigh-Durham, North Carolina Area

Managed the operation of the Friends of City of Raleigh Museum, the supporting nonprofit of the city-owned Museum. Ran Museum’s membership programs, supported the Friends in their major gift raising. Planed and directed special events for the Friends, prepared activity, revenue, and expenditure reports. Oversaw annual tax filings and audits, served as a communication line between the Friends group and the Museum Director.

Hire, train, and manage representatives, coaching in membership and high-end art sales. Program both POS and inventory software, provide technical support for all sales nodes. Manage product ordering and budgeting for the retail space. Write all part-time schedules, and process biweekly payroll. Organize logistics for special events, and work alongside other departments to create programming that drives museum attendance.

Greater Seattle Area

Manage sales representatives and supervise museum membership and ticket sales. Correct and file updated membership information, coordinate monthly member raffles, and organize and monitor department emails. Oversee daily cash handling and accurately maintain the department change safe. Record monthly admission reports and attend curatorial meetings. Cheerfully provide information and directions to aid in the overall positive experience of the visitor.

Charleston, South Carolina Area

Prepared and narrated hour-long tours of Charleston’s historic district concerning history, art, architecture, and preservation measures. Attended historical seminars and lecture series required by the Charleston Tourism Commission. Drove sixteen person horse-drawn surrey carriages. Aided in the training of new tour guides. Attended to care and keeping of thirty draft horses. Managed nighttime ticket sales, tour booking, and barn upkeep. Mastered minor carriage carpentry and repair.

Washington D.C. Metro Area

Aided the Program Curator in researching and developing the Peace Corps Fiftieth Anniversary program and activities for the 2011 Smithsonian Folklife Festival. Researched for presentations at various academic conferences, concerning American and international folklife. Fact-checked documentaries for the Smithsonian Television Network.

Bachelor Of Arts (B.A.), History

Master Of Arts (M.A.), Museum Studies

Graduate Certificate, Nonprofit Management