- Create a consistent, specialized, seamless and elevated onboarding experience for our largest, most complex and most valuable customers while ensuring alignment with the KA/Plus Onboarding Managers and Data Migration Specialists.- Partner with Underwriting, Risk, and Compliance teams to complete the onboarding of payments and screening customers while aligning with existing policies and procedures to mitigate financial and reputational risk to AppFolio- Serve as a role model and leader for the team and other departments as an expert in the services and in navigating or de-escalating client interactions.- Consciously drive a tight knit team culture by encouraging and celebrating team successes.- Confidently and effectively able to step in and lead the P&S team in absence of Manager- Create and lead the Training Plan by driving deadlines, deliverables, including Seniors in shadowing for new team members and working with Seniors to empower them to complete trainings.- Actively participate in team and department meetings.- Own onboarding projects for upmarket customer segments including more complex business structures by putting concentrated efforts into enhancing and developing a deeper skillset and bringing a higher level of experience to client interactions.

- Create a consistent, specialized, and seamless onboarding process for our largest, most complex, most valuable customers while ensuring alignment with the KA/Plus Onboarding Manager and Data Migration Specialist.- Be able to confidently and effectively lead the P&S team in absence of Manager. - Continue to enhance and develop a deeper skillset and bring a higher level of experience- Own Training Plan for new team members and work with Senior PSS to complete trainings.- Actively participate in, take ownership of, and complete projects that assist in improving team processes and customer experience.

- Serve as a role model and leader for the team and other departments as an expert in the services.- Conduct risk assessments through underwriting process for customers to mitigate financial and reputational risk to Appfolio. - Prepare reports/information detailing risk assessment findings and other data that contribute to approval/denial decisions.- Assist in training of new team members.- Actively participate in and complete projects that assist in improving team processes and customer experience.- Give authentic, friendly, and helpful service to AppFolio customers, partners and other AppFolians

- Underwrite and onboard qualified customers for payments & screening services while aligning them for long term success by delivering excellent service, applying project management skills, and mitigating financial and reputational risk.

• Coordinated and executed 700+ events, ranging from 10-225 guests, which resulted in upwards of $1M in revenue.• Increased number of contracted events by 25%, event revenue per person by 40% and total event revenue by 35% within first year; maintained steady growth of all three throughout tenure.• Effectively maintained detailed contracts for 30+ events at a time by cultivating strong lines of communication with clientele and proficient time-management skills.• Acquired, organized and executed 11 full restaurant buyouts from 2016-2018, a 175% increase from 2013-2015, which resulted in over $110K in revenue.

• Increased revenue per employee by 25% and decreased employee turnover rate by 35% through the conscientious hiring, training and management of 100+ person staff. • Created more than 10 different sales competitions for staff; each resulted in a 40%-200% increase in the sales of targeted items. • Increased digital customer interaction by more than 400% through the modernization and enhancement of restaurants’ social media presence.• Slashed restaurant supply costs 15% by actively seeking out alternate vendors and items, while ensuring the quality and accessibility of each new product.

• Recognized as highest-grossing server for five consecutive years; generated over $2.5M in sales.• Promoted to lead server by consistently delivering exceptional service within a fast-paced environment, utilizing inventive upselling techniques and creatively resolving guest complaints. • Utilized staff feedback during the implementation of a new POS system (MICROS) in order to adapt the system to fit specific workplace needs; decreased employee errors on new system by more than 60%. • Trained and mentored more than 100 new employees to ensure their ability to fulfill all job responsibilities and confidently acclimate to the restaurant’s culture.

Professor Scott Reid – Social and Evolutionary Psychology of Communication• Met often with Professor Reid and graduate students to discuss current areas of research and future plans for research.• Independently researched assigned topics as well as investigated personal ideas for future studies.• Personally conducted studies with UCSB undergraduate students as participants and input data into Microsoft Excel.• Worked with research group to analyze trends and findings derived from data.• Learned and utilized new software applications to analyze both qualitative and quantitative data.

• Promoted to point person for children with special needs and successfully deescalated several high stress situations.• Independently managed summer program for young girls ages 4-7; created and implemented daily activities while ensuring attendees had enjoyable and memorable experiences.• Built close relationships with children and parents which led to several at home child care job opportunities.