Aubrey W. Email and Phone Number
I have a strong background in communication and health care. I leveraged these skills to pursue a career in operations and logistics, where I have 6 years of experience. Most recently, I was a Service Specialist Team Lead at Worldwide Express, a leading provider of shipping and logistics solutions. I lead a cross-functional team of specialists who handled escalated issues from our clients, sales, and carrier partners, including UPS. I also ran trainings for new hires and existing employees, and assisted with projects and process improvement initiatives. I am passionate about delivering exceptional customer service, solving problems, and learning new things. My goal is to grow and advance in this field, and contribute to the success of an organization.
Teasdale Latin Foods
View- Website:
- teasdalefoods.com
- Employees:
- 156
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Mro BuyerTeasdale Latin Foods Oct 2024 - Present
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Service Specialist Team LeadWorldwide Express Dec 2021 - Oct 2023• Built out the brand new Red and Bronze Team while ensuring the continuation and enhancementof quality customer service• Increased team efficiency by analyzing team performance data and determining what trainingopportunities and/or process improvements should be completed• Maintained weekly Excel files tracking team performance and KPIs• Leveraged strong communication skills when interacting with customers, team members, sales,internal operations teams, and upper management to build and strengthen relationships• Owned international shipping including import/export label creation, document creation,tracking/tracing, carrier communication, and billing disputes -
Ups Operations Team LeadWorldwide Express Sep 2021 - Dec 2021• Ran training for both new hires and existing employees• Improved team performance by executing quality checks and communicating the results to teammembers so as to optimize processes• Monitored phone system and queue to ensure equitable distribution of work
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Ups Operations Specialist IiWorldwide Express Jul 2019 - Sep 2021• Mentored team members and taught them new/improved customer service protocols• Increased customer retention by resolving escalated cases including medical shipments, claims,and billing• Utilized strong communication skills when interacting with customers, team members, sales, andmanagement in order to resolve customer service issues
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Ups Operations Specialist IWorldwide Express Mar 2018 - Jul 2019Dallas, Texas• Improved the mailing list process, resulting in a decrease in turnaround time and increasedcompany revenue• Leveraged strong written and verbal communication skills when interacting with customers, teammembers, sales, and management• Maintained and resolved multiple customer cases using FreshDesk and later Salesforce
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Contract Ups Operations Specialist IWorldwide Express Nov 2017 - Mar 2018Dallas/Fort Worth Area• Processed claims checks• Formatted, ran, and created PDF/printed mailing lists using Excel• Increased efficiency by completing various projects including billing disputes and logging claimschecks
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Speech Language Pathology AssisantPark Cities Speech Language & Learning Center Mar 2015 - May 2016Dallas/Fort Worth Area• Wrote daily progress notes to Medicaid standards• Maintained confidential patient files• Coordinated my own schedule• Did my own administrative tasks including copying, filing, and scanning documents• Treated various speech/language disorders
Aubrey W. Education Details
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Health/Health Care Administration/Management
Frequently Asked Questions about Aubrey W.
What company does Aubrey W. work for?
Aubrey W. works for Teasdale Latin Foods
What is Aubrey W.'s role at the current company?
Aubrey W.'s current role is MRO Buyer.
What schools did Aubrey W. attend?
Aubrey W. attended Texas A&m University.
Who are Aubrey W.'s colleagues?
Aubrey W.'s colleagues are Alex Floreschapa, Aron Cermin, Thomas Conroy, Sherrie Weber, Teofilo Machado, Duane Alexander, Judy Allan.
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