Auclair Walters Email & Phone Number

Frisco, Tx, Us

East Rutherford, New Jersey, United States

As Chief Executive Officer, I get to work with an incredible team that embraces our mission to provide humanity with clean, sustainable beauty, personal care and household products that are good for the entire family and good for our planet. As a veteran of direct sales for the past 22 years, I am humbled by the transformational power of this industry and inspired by our products, our processes, and most importantly, our people.Poofy Organics was created to transfer our love of… Show more As Chief Executive Officer, I get to work with an incredible team that embraces our mission to provide humanity with clean, sustainable beauty, personal care and household products that are good for the entire family and good for our planet. As a veteran of direct sales for the past 22 years, I am humbled by the transformational power of this industry and inspired by our products, our processes, and most importantly, our people.Poofy Organics was created to transfer our love of natural, organic, clean living from our family to yours. For the last 15 years, we have continued that commitment to expand the use of organic ingredients and maintain organic certification on products our customers know and love. Show less

Plano, Texas

Dallas/Fort Worth Area

Works directly with sales department to develop and support the field organization. Drives corporate agenda through the field organization and executes corporate initiatives while working closely with core field sales leaders.

Miami, Florida

Leverages extensive leadership and management experience to partner with businesses to develop meaningful turnaround and growth strategies. Clients include startup and established small businesses focused on entering new markets, driving process improvement, enhancing distributor relations, sales team development, and customer care strategy. Specialties include: • High-Performance Team Building • Direct Selling • Process Improvement / Change Agent • Motivational… Show more Leverages extensive leadership and management experience to partner with businesses to develop meaningful turnaround and growth strategies. Clients include startup and established small businesses focused on entering new markets, driving process improvement, enhancing distributor relations, sales team development, and customer care strategy. Specialties include: • High-Performance Team Building • Direct Selling • Process Improvement / Change Agent • Motivational Speaker • Project Management • New Market Launch • Customer Care Show less

Avon Products Inc. Miami Fl

• Led Caribbean region, with responsibility for 16 countries, division and district managers, consultant partners, and over 15,000 sales representatives. Directed sales operations, support, training, product placement, promotion and unit growth. • Developed, formalized, and executed business plan that tightened internal controls, realigned service, reduced headcount, while fincreasing revenue in Miami based sales center.• Reduced Annual Expenses in Sales Center By… Show more • Led Caribbean region, with responsibility for 16 countries, division and district managers, consultant partners, and over 15,000 sales representatives. Directed sales operations, support, training, product placement, promotion and unit growth. • Developed, formalized, and executed business plan that tightened internal controls, realigned service, reduced headcount, while fincreasing revenue in Miami based sales center.• Reduced Annual Expenses in Sales Center By $500,000 in 2 years.• Created and implemented training program for Caribbean sales organization resulting in a business sales turnaround that, in some countries, reached as much as +30%.• Developed and implemented turn-around plan that led to sales recovery and growth in non- traditional business segment by +8% in 2013. Show less

Avon Products Inc. - Chicago, Illinois

• Led one of US largest markets, with responsibility for a team of 12 divisions and 214 districts, and 95,000+ Representatives. Directed sales operations, support, training, product placement, promotion and unit growth.• Recruited, deployed, and developed talented staff to achieve the strategy for growth and profitability of the region• Managed complex sales cycle, including mapping out of sophisticated sales incentives and programs, including planning and executing innovative sales and… Show more • Led one of US largest markets, with responsibility for a team of 12 divisions and 214 districts, and 95,000+ Representatives. Directed sales operations, support, training, product placement, promotion and unit growth.• Recruited, deployed, and developed talented staff to achieve the strategy for growth and profitability of the region• Managed complex sales cycle, including mapping out of sophisticated sales incentives and programs, including planning and executing innovative sales and recruiting strategies.• Developed incentive programs utilizing the reviews and analysis of market reports focused on the needs of both the customer and sales representative.• Developed strategic planning and resource allocation for sales and marketing objectives including budgets and timelines.• Conducted weekly and monthly sales and planning meetings to ensure that sales priorities are being met and to provide strategic leadership.• Grew Sales by +8% in the first year and was one of the only markets with a total annual sales increase Show less

Avon Products Inc. - Miami, Fl

• Assigned to Caribbean region to develop capabilities, execute, and optimize Field Operations,• Created a sustainable organization through the development and implementation of strategies that led to the Caribbean being the #1 revenue growth markets in North America.• Opened new markets in Haiti and Antigua • Developed strategic planning and resource allocation for sales and marketing objectives including budgets and timelines.• Conducted weekly… Show more • Assigned to Caribbean region to develop capabilities, execute, and optimize Field Operations,• Created a sustainable organization through the development and implementation of strategies that led to the Caribbean being the #1 revenue growth markets in North America.• Opened new markets in Haiti and Antigua • Developed strategic planning and resource allocation for sales and marketing objectives including budgets and timelines.• Conducted weekly and monthly sales and planning meetings to ensure that sales priorities are being met and to provide strategic leadership. Show less

Avon Products Inc. - Cincinnati, Oh

• Managed all aspects of the division including leading all sales efforts, daily operations and managing the performance of 22 districts and managers• Developed and implemented business goals and action plans to promote profitable growth. • Prepared quarterly and annual reviews, created trend line reports, monitored business trends, developed and reviewed marketing initiatives and incentives, and determined strategies to maximize sales opportunities. • Responsible for the… Show more • Managed all aspects of the division including leading all sales efforts, daily operations and managing the performance of 22 districts and managers• Developed and implemented business goals and action plans to promote profitable growth. • Prepared quarterly and annual reviews, created trend line reports, monitored business trends, developed and reviewed marketing initiatives and incentives, and determined strategies to maximize sales opportunities. • Responsible for the development of recruiting activities, setting clear team expectations and career advancement tactics, to exceed business objectives.• Coached and developed managers and administrative associates to execute based upon the strategic plan. • Prepared and maintained annual operating budgets as well as developing and implementing business plans for divisional growth. Show less

Cincinnati, Ohio Area

• Managed vendor relations and Customer Care Operations at Avon's National Customer Care Center.• Responsible for over 700 customer care agents in an inbound call center environment • Lead partnership with the supply chain and U.S. sales organization. • Maintained responsibility for hiring, motivating, training and coaching Associates. • Operational responsibilities included: Ecommerce Support, Customer Service Support, Executive Support, Order Placement and Support… Show more • Managed vendor relations and Customer Care Operations at Avon's National Customer Care Center.• Responsible for over 700 customer care agents in an inbound call center environment • Lead partnership with the supply chain and U.S. sales organization. • Maintained responsibility for hiring, motivating, training and coaching Associates. • Operational responsibilities included: Ecommerce Support, Customer Service Support, Executive Support, Order Placement and Support, Disaster Recovery Support • Achievements included: Launched virtual agent program that improved productivity by 15%, reduced costs by 11%, and improved Associate retention by 32%.• Prepared and maintained annual operating budgets as well as developing and implementing business plans for growth. Show less

Daytona Beach, Florida Area

• Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; and defining user requirements; • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.• Maintains and… Show more • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; and defining user requirements; • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.• Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs• Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.• Maintains professional and technical knowledge by tracking emerging trends • Reduced employee turnover rate from 20% to 7% during 2002 Show less

Newport News, Virginia

Overall responsibility for the call center ensuring the highest level of sales and service while maintaining the values of the organization. • Works as a liaison between the call center and other departments in the organization• Managed sales and customer care functions at the company’s largest (700 seats) call center• Improved client satisfaction by +10% and reduced employee turnover rate by -18%• Supervised, trained, coached and developed call center management staff•… Show more Overall responsibility for the call center ensuring the highest level of sales and service while maintaining the values of the organization. • Works as a liaison between the call center and other departments in the organization• Managed sales and customer care functions at the company’s largest (700 seats) call center• Improved client satisfaction by +10% and reduced employee turnover rate by -18%• Supervised, trained, coached and developed call center management staff• Identified performance and expectation gaps and facilitates resolution Show less

Miami/Fort Lauderdale Area

• Responsible for the generation of over 10 million in annual revenue• Determined call center operational strategies • Develops call center systems by developing customer interaction and voice response systems, and voice networks; • Improves call center operations by monitoring system performance; and identifying and resolving problems;

Ba, Accounting

Activities and Societies: National Honor Society College Newspaper

Aa, Business Management

Activities and Societies: Editor in Chief - Falcon Times, Newspaper ESL Tutor Debating Phi Rho Pi Graduation Speaker National Honor Society

University Of Cambridge O Levels & A Level Programs

Activities and Societies: National Debate Champion, School Choir, Deputy Head Boy