Aude Llagostera Email & Phone Number

A seasoned leader specialising in Customer Experience, with a proven track record in leadership and strategic management. My expertise lies in optimising operations and delivering exceptional customer experiences. With a history of successfully leading high-performing teams and implementing innovative solutions, I am poised to contribute to organisational growth and success. My ability to craft and execute policies, processes, and strategies consistently drives increased efficiency and client satisfaction.Throughout my career, I've demonstrated proficiency in navigating organisational change while providing unwavering support to business units and individuals. As a strategic thinker, I devise and execute plans that enhance business practices, drawing from over a decade of experience in the insurance, contact centre and airline industries. My background includes roles in operations leadership, staff development, coaching, mentoring, and a strong commitment to customer service excellence. An adept communicator and negotiator, I engage seamlessly with individuals at all organisational levels. My self-motivation is matched by my dedication to aligning with an organisation's values and mission.