Lisa Stewart work email
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Lisa Stewart personal email
I am a dynamic and strategic leader in the realm of Rostering and Scheduling Management & Workforce Optimization, backed by a rich experience of more than seventeen years in the healthcare industry, with a specific focus on community services. Central to my professional philosophy is a commitment to transforming the delivery of healthcare. This transformation is achieved through the adoption and implementation of advanced rostering and scheduling systems. Such systems are pivotal in maximizing client satisfaction and enhancing the productivity of our staff.My approach to leadership transcends the mere management of complex operations. It involves inspiring and motivating of teams. Together, we strive not just for excellence but for innovation in our delivery of care to the community. This commitment is evident in our collective effort to provide care that truly makes a difference.My career is marked by a consistent record of operational success. I have a deep-seated passion for harnessing the power of capability, technology and data analytics. This passion drives my pursuit of operational efficiency, risk mitigation, and the promotion of sustainable growth within the healthcare sector.I am eager to connect with like-minded professionals and stakeholders. Together, we can explore opportunities to make a meaningful impact on the healthcare experience, touching lives and fostering a healthier community.
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Rostering Scheduling ManagerBluecareNarangba, Qld, Au
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Rostering Scheduling ManagerBluecare May 2023 - PresentBrisbane, Queensland, AustraliaIn my current role as Rostering and Scheduling Manager at BlueCare, I lead the charge in revolutionizing healthcare delivery through the strategic development and implementation of state-of-the-art rostering and scheduling systems, processes and capability. My focus is on enhancing client satisfaction and maximizing staff productivity across the community business unit. Key accomplishments and duties include:-Orchestrating the evolution of rostering and scheduling systems, principles, and processes, driving unprecedented efficiency and service quality in community healthcare services.-Providing thought leadership and strategic direction across the organization, elevating the standards of rostering and scheduling management to optimize client outcomes.-Analyzing performance metrics and data to identify trends, formulate improvement strategies, and execute business cases that further the mission of providing exceptional healthcare.-Collaborating with digital and technology teams to spearhead the adoption of innovations in scheduling platforms, significantly improving operational workflows and stakeholder engagement.-Managing and mentoring a high-performing team of Specialists , fostering a culture of excellence, innovation, and continuous learning. -
Resource Management Quality Assurance ManagerBlue Care Jun 2022 - May 2023Queensland, AustraliaIn this pivotal role, I spearheaded the Quality Assurance team, driving the development, implementation, and monitoring of critical processes, data, and customer programs. My leadership ensured the Resource Management Team not only met but exceeded quality specifications for function and reliability. Key achievements and responsibilities included:-Leading the Quality Assurance Team's performance, setting high standards for quality and operational excellence.-Engaging with stakeholders across the board, influencing the development and implementation of strategic initiatives for improved resource management.-Pioneering continuous improvement practices, significantly enhancing client management systems and operational efficiency.-Innovating service operations with best practice techniques, maintaining and elevating quality standards to new heights.-Implementing effective risk management and quality frameworks, ensuring compliance with regulatory bodies and internal standards.My role demanded a deep commitment to developing a compelling vision for the resource management function, aligning closely with organizational goals to deliver outstanding outcomes for customers.
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Resource Team ManagerBlue Care Oct 2020 - Jun 2022AustraliaI coach, lead and develop 45+ Workforce Coordinators to deliver a highly efficient and consistent standard of service through all aspects of employee rostering, customer scheduling (Procura CMS) and timekeeping, as well as workload monitoring for Community services
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Subject Matter Expert- SchedulingBlue Care Mar 2020 - Oct 2020AustraliaThis role of Subject Matter Expert-Scheduling is to assist in the co-development and design of business improvements and help to engage the business in the change and training components for the Resource Management Team.The Subject Matter Expert-Scheduling further embeds the model, to lift and improve processes to support Blue Care within the changing landscape of Community Care. My work will assist with consistency of carers, stabilising our rosters & workforce, improving processing efficiency and utilising Procura functionality that supports better and faster scheduling.
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Resource Management Team LeaderBlue Care Apr 2018 - Oct 2020North Coast ClusterAs part of the Resource Management Leadership Team I coach, lead and develop Workforce Coordinators to deliver a highly efficient and consistent standard of service through all aspects of employee rostering, customer scheduling (Procura CMS) and timekeeping, as well as workload monitoring for Residential, Community and Disability services.
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Home Care Package Patient NavigatorBlue Care Dec 2017 - Apr 2018Wesley HospitalAs a Patient Navigator, situated at the Wesley Hospital, I provide bedside assessments and professional Aged Care Funding and Services information to deliver a positive patient centred health experience for individuals and offer navigational support for all stakeholders within their health care network. I work in close partnership with patients, families and all health and associated Blue Care services across system boundaries to actively advocate and improve Aged Care funding and available Community Services literacy, healthcare experience and quality of life. This integrated and proactive approach to health care, and community service delivery, helps patients receive the most appropriate service, and funding, when and where they need it.
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Home Care Package PartnerBlue Care Sep 2017 - Apr 2018Brisbane NorthMy role will partner me with clients and their families/carers to ensure that their needs are met in accordance with their goals and desired outcomes, consistent with blue Care’s Tailor Made service model, culture and values and will facilitate choice in the type of services and options available.
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Community Services Assistant CoordinatorBluecare Nov 2016 - May 2017Brisbane, Queensland, AustraliaAs Community Service Assistant Coordinator (Scheduling Support Team) I assist in planning, coordinating, administering, monitoring and evaluating the delivery and standard of Community Services. I ensure client care delivery by maintaining client schedules and staff rosters and assist with staff recruitment, training and support. I also assist with the quality and service improvement activities.
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Senior Care Worker (Community Care Coordination)Bluecare Jun 2012 - Aug 2016Brisbane Area, AustraliaPart of a team responsible for the provision of quality client care in a community setting.
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Tour Management - Live MusicSherrit Audio Services Jan 1998 - May 2012
Lisa Stewart Skills
Lisa Stewart Education Details
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3Rd View ConsultingCustomer Based Design -
Certificate 4 Home & Community Care
Frequently Asked Questions about Lisa Stewart
What company does Lisa Stewart work for?
Lisa Stewart works for Bluecare
What is Lisa Stewart's role at the current company?
Lisa Stewart's current role is Rostering Scheduling Manager.
What is Lisa Stewart's email address?
Lisa Stewart's email address is l.****@****.org.au
What schools did Lisa Stewart attend?
Lisa Stewart attended 3rd View Consulting, Tafe Queensland Brisbane.
What skills is Lisa Stewart known for?
Lisa Stewart has skills like Change Management, Strategic Planning, Management, Training, Coaching, Team Leadership, Nonprofits, Leadership Development, Program Management, Performance Management, Team Building, Business Development.
Who are Lisa Stewart's colleagues?
Lisa Stewart's colleagues are Kerry Mcqueen, Daryl Stewart-Bluecarel&d1, Kirsten Morris, Bronwyn Pike, Marianne Francey, Leah Gordon, Nils Nilu.
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Lisa Stewart
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3pwc.com, au.pwc.com, infomedia.com.au1 +614485XXXXX
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