Audreyanna Olson Email & Phone Number

Racine, Wi, Us

Platform manager of customer and partner training initiatives, user experience, and content launches. Facilitated relationships between departments to advocate for content and brand consistency.Support framework owner—documented operational processes and focuses on continuous improvement. Migration, implementation, and feature launch expert. Worked with IT and providers to integrate systems, streamline reporting, and monitor usage.

Wrote copy for Optimizely.com including but not limited to general, product and campaign pages.Authored and managed a blog on how we optimized Optimizely’s own site using our products and third-party tools like Siteimprove, Clearscope, Google Analytics, etc. Published guidelines on writing, tone of voice, SEO and CMS authoring on the company brand portal.Managed cross-functional projects and research with sales, marketing and product teams to align messaging to customer pain points throughout the sales cycle. Acted as a CMS administrator for website migrations, UX design upgrades and .NET5 updates. Offered ad hoc copy and editorial support and helped support translation and localization efforts across digital touchpoints.

Milwaukee, Wisconsin

LMS technologist, project manager and system implementation expert. Developed and deployed content in 10+ languages. Focused on continuous improvement and championing teamwork. Worked with suppliers and stakeholders to optimize learning solutions.

Milwaukee, Wi

Digital and print project manager in a fast-paced environment that developed content for dealer and customer-facing assets. Advocated for brand consistency and voice while meeting business objectives.

Milwaukee, Wisconsin

Managed dealer-facing website with duties including but not limited to content updates, XML exports and imports, content auditing and prioritization, translation management and content development with stakeholders. Developed videos and user guides for the customer feedback platform, CXI. Helped write dealer communications, processes, job aids and training content.

Racine, Wi

Edited and created content for websites, blog posts and marketing communications. Optimized social media profiles and ghost wrote for web content. Conducted and analyzed case studies.

Greater Milwaukee Area

Conducted and transcribed interviews with revenue cycle healthcare leaders. Researched industry trends and news. Wrote monthly and quarterly journal articles, blog posts, case studies and ad hoc research. Provided analyst advisories, scripting, sample documents, implementation portfolios, webinars and virtual conferences in response to member inquiries.

Racine, Wi

Taught five sections of Title I Literacy and one section of Advanced English for 90 middle school students. Created lesson plans, conducted class, ran Title I parent and community involvement events, graded student work, helped to assess students for IEP evaluations and counseling.

Lynnwood, Wa / Racine, Wi

Led sales associates and vendor experts. Conducted formal coaching while motivating team members to reach goals and provide superior customer service. Was responsible for register and safe balancing. Performed overrides and addressed escalations. Managed inventory counts, adjustments, and merchandising.

Greater Seattle Area

Achieved competitive sales goals in a fast-paced environment. Consulted customers in the latest technology while qualifying and demonstrating solutions for them. Maintained product and service knowledge. Focused on motivating and collaborating with team members.

Kenosha, Wi

Led staff meetings and sales events. Managed staff by delegating tasks and ensuring deadlines. Mentored interns to effectively edit content, communicate with authors, and represent the publication. Measured the progress of team members and advised recruiting with the Chief Editor. Oversaw donation, sales, and subscription accounts. Created content for, participated in, and conducted author interviews for publication’s podcast.

Kenosha, Wi

Edited submissions for content and clarity according to house style. Communicated with authors from acceptance to print. Organized community events and wrote recap articles.

Kenosha, Wi

Tutored students across disciplines and levels of English proficiency in writing. Ignited confidence by facilitating learning. Summarized sessions and helped to prioritize opportunities for growth with students and their professors. Verbalized successful methods with director and fellow tutors.

Kenosha, Wi

Developed weekly lesson plans for courses with historically high drop, fail, and withdraw rates. Identified needs of students and provided methods for them to achieve individualized goals. Observed fellow leaders and provided constructive feedback. Helped to provide training for and shared knowledge with new SI Leaders.

Mount Pleasant, Wi

Provided account servicing and education for members. Balanced teller drawers and credit union vaults. Created shift schedules. Trained newly-hired tellers.

Mount Pleasant, Wi

Achieved competitive sales goals in a fast-paced environment. Consulted customers in the latest technology while qualifying and demonstrating solutions for them. Maintained product and service knowledge. Focused on motivating and collaborating with team members.

Mount Pleasant, Wi

Managed staff in executing daily and weekly tasks. Maintained efficient labor and food costs. Handled store deposits. Trained new employees.

Bachelor Of Arts (Ba), English Writing Concentration, History Minor, 3.9

Student Advisory Board Representative- English Department Organization President- Straylight Literary Arts Magazine Media Organization.

Education, 4.0

Instructional Design coursework