Guided the office in introducing Swiss CRM members to the CRM pilot test feedback techniques so that they would understand the quality and level of tuning of the existing CRM system.Trained Swiss IT members on logistics/financial processes, current back office systems in the US office, ERP readiness phases, etc., so that the core project members would have a common knowledge base of the unique distribution system of the US medical device industry, the company's position in the US market, the latest governmental laws in the healthcare industry, and the preferences of the US customers.

Coordinate with groups in the release project - Core Engineers/Core Product Marketing, Global Engineers, Quality Assurance Engineers - to identify new human resources to minimize the impact of parallel project workloads.Decide on platforms/features to support/not support for the release by gathering product information, identifying potential customers, analyzing potential customer requirements, and prioritizing those requirements to maximize product revenue. Develop market requirements documentation.Prioritize defect fixes based on defects that have a high impact on the functionality/quality of the product.Improve customer support by coordinating responses to customer inquiries within 48 hours and providing technical support to field representatives.

Developed new system requirements by interviewing Ice Hockey Federation members. Conducted and passed tests to improve system quality to meet IOC (International Olympic Committee) standards.- Managed a team of 30 to operate IBM Ice Hockey Results System and succeeded in transmitting error-free data to TV/press companies in real time during Nagano Olympic Games. Gained credit from the media and IOC by providing timely data access and accurate game data.Technical experience: PC Server, DB2, OS/2, C, Windows, Lotus Notes.

Acted as IBM representative for NTT and provided on-site customer support to NTT through coordination of joint efforts among 420 IBM technical engineers to deliver the best IBM solution to the customer.Composed trouble-shooting manuals and technical references’ lists from accumulated experience and know-how that minimized customer system downtime.Technical experience: MVS, IMS, DB2, CICS, Lotus Notes.

Proposed and implemented “hot-line” idea and established a technical support process to respond to technical inquiries by utilizing technical experts , which reduced sales costs in IBM Japan Nagoya office during recession period which was expanded for use with other local customers.- Joined Management Consulting project with Kawamura Electronics and helped to create 21st Century Corporate Business Strategies with client’s executives. Contributed to the IBM Sales objectives through technical support to TOYOTA and its related companies by double teaming with experienced sales representatives. Technical experience: MVS, VM, DB2, COBOL, Basic, DOA