Audrey Guevara Email & Phone Number

United States

Burlington, Colorado, United States

I build and cultivate ongoing relationships with U.S., EMEA, and APAC clients to facilitate the renewal of maintenance and support contracts for CRM and ITSM solutions such as Goldmine, HEAT, Cherwell, MobileIron and Neuron actively engaging with key decision-makers to identify requirements and remove roadblocks to ensure success. I discover up-selling opportunities in anticipation of customers’ needs.Key Accomplishments► Provides an average of 100 quotes each month and maintains consistency throughout the year in meeting on time quoting goals.► Renewed $5M worth of contracts in 2023.► Achieved 105% of annual target FY2018 and 107% FY2019.► ► Generates weekly renewal forecast reporting and distributes to the Manager of Renewals. ► Reviews contract terms and conditions and makes modifications as needed to streamline contract issues and the overall customer renewal experience.

Denver

I supported three Sales Representatives in managing the Heat Software account, and facilitating the purchase of maintenance support from third party vendors. I was also assigned to international accounts with a special focus on revamping the account with Telus Canada. I processed quotes for Cisco and Avaya in the creation of maintenance contracts and built contracts with SIMS.

Aurora, Colorado, United States

Managed all credit card and cash transactions in a high-volume restaurant environment, serving approximately 150 customers daily. I provided excellent customer service while greeting customers and responding to inquiries in-person and over the phone.Key Accomplishments►Trained and coached new employees, helping them to acclimate to company culture and promote brand image.►Entrusted with keeping the building key, providing the ability to independently open and close the restaurant.

Accounting Studies

Studies Incomplete

High School Diploma