Audrey Hernandez Email and Phone Number
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Versatile project manager and experienced instructional designer capable of reinventing training materials, curriculum, audit tools, and architecting effective training to eliminate issues and turnover rates. Educator with master's degree in teaching and demonstrated knowledge of eLearning principles as applied to course design for both corporate and government stakeholders, resulting in achieved learning outcomes and improved user experiences.
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Senior Instructional Designer And Project ManagerOwl ServicesDallas, Tx, Us
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Training SpecialistOwl Services Jun 2024 - PresentDallas-Fort Worth Metroplex -
Instructional DesignerTipalti Mar 2022 - Nov 2023Developed and managed updates for customer-facing learning consisting of 20+ how-to videos and articles on Zendesk platform, substantially reducing customer support tickets Streamlined and revised company-wide employee onboarding for an audience of 1,000+, reducing ramp time from two days to two hoursManaged and optimized the learning management system (LMS) using Docebo, overseeing the seamless administration, customization, and content library assets to enhance user experience and streamline training processes for maximum efficiencyMaintained employee internal knowledge base in Confluence and coordinated updates with 8 teams across the Operations division -
Instructional Designer/Project ManagerMlink Technologies Feb 2020 - Mar 2022Lewisville, TxBalanced competing priorities of 6 or more concurrent projects while developing eLearning storyboards and authoring original content scripts for eachResearched and evaluated source material created by client SMEs to organize and develop proposals, SOWs, scheduling, resourcing, and budgeting for clients and multiple internal teamsCollaborated with graphic designers, animators, and web developers to produce interactive eLearning courses on topics related to sales, marketing, operations, technical, and soft skill management training -
Instructional DesignerAcademic Partnerships Sep 2019 - Feb 2020Dallas/Fort Worth AreaDesigned, developed, and maintained over 200 training modules in the Bridge learning management system for an audience comprised of more than 150 marketing and customer service employeesWorked collaboratively with the Marketing and Academic Services teams to champion instructional design recommendations that contributed to learning outcomes and an expanded customer baseServed as a thought partner for internal stakeholders to help deliver high-quality online courses and kept course projects successfully on trackThoughtfully discussed multiple levels of course development, from program-level vision to course structure to hands-on guidance regarding specific course module components and media -
Assistant Director Of Data QualityTexas Woman'S University Oct 2017 - Sep 2019Audited and analyzed work activities of 27 employees on a monthly basis to verify conformance to quality assurance standards Created training materials/modules for employees and student workers and organized revisions on a yearly basisSupervised the work of the equivalency coordinator position to verify accuracy and resolve processing issues Examined customer service survey data to recommend enhancements to policy, process, and/or operational practices -
Applications Processor ITexas Woman'S University May 2016 - Oct 2017Instituted a quality performance survey to improve application processing and interoffice communication resulting in a 10% decrease in application processing errors Coordinated with over 10 administrative and academic departments to facilitate a multi-day orientation event that serves over 300 students at a time Recognized and promoted to lead applications processor within 6 months of employment for efficiency and leadership capabilitiesFostered cooperative relationships with a team of 4 workers, an administrative department of 27 and a multitude of academic departments
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Blackjack DealerWinstar Casino Jan 2011 - May 2016Applied knowledge of dealing procedures; including house rules so as to preserve the security and integrity of games. Exchanged paper currency for money chipsMaintained responsibility to pay winning bets and collect losing betsWorked regularly to maintain organization within the chip tray.Kept a keen eye for an irregularities, and report such findings to superiorInteracted with patrons to provide a friendly and “winning” experience -
Accounts Receivable ClerkBell Supply Company Jun 2011 - Jan 2012Made daily collection callsConducted account research analysisMaintained an accurate aging reportIdentified and execute the necessary process adjustmentsSent statement to outstanding customersReconciled A/R to G/LInteracted with customers to resolve account issues -
ReporterGainesville Daily Register May 2008 - Dec 2009Researched and reported current events and put into article formPublished my articles online and in printInterviewed various subjects as they related to the articlesAcquired time management skills through use of deadlines
Audrey Hernandez Skills
Audrey Hernandez Education Details
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Secondary Education And Teaching
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English
Frequently Asked Questions about Audrey Hernandez
What company does Audrey Hernandez work for?
Audrey Hernandez works for Owl Services
What is Audrey Hernandez's role at the current company?
Audrey Hernandez's current role is Senior Instructional Designer and Project Manager.
What is Audrey Hernandez's email address?
Audrey Hernandez's email address is au****@****ail.com
What schools did Audrey Hernandez attend?
Audrey Hernandez attended Texas Woman's University, Texas Woman's University, Texas Woman's University.
What are some of Audrey Hernandez's interests?
Audrey Hernandez has interest in Economic Empowerment, Civil Rights And Social Action, Education, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Audrey Hernandez known for?
Audrey Hernandez has skills like Gaming Industry, Regulations, Team Building, Powerpoint, Waivers, International, Social Media, Resolve, Art, Obtain, Personal Development, Workflow.
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Audrey Hernandez
I Want To Have Fun While Finding My Purpose For The Next Chapter Of My Life.Abilene, Tx -
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