Audrey Newcombe Email & Phone Number

Calgary, Alberta, Canada

• Led Salesforce.com implementation projects for large-scale clients, including YMCAs.• Gathered and documented client requirements, transforming them into customized solutions.• Delivered training sessions and product demonstrations, enhancing customer success and satisfaction.• Provided ongoing customer engagement, support, and process improvement for post-launch success.• Collaborated across internal teams, ensuring seamless client onboarding and system launch.

Calgary, Alberta, Canada

• Directed project management for new client onboarding and system implementation.• Created and managed project documentation, including implementation plans and training materials.• Designed and executed product demonstrations, aligning solutions with client business needs.• Led system testing and scenario testing, ensuring successful software implementation.• Supported team building by training new hires and contractors during high-demand periods.

Atlanta, Georgia

• Developed and proofed questionnaires, cross-tabulation data, and research reports.• Utilized data analysis tools like Access and WinCross for precise research outcomes.• Created impactful presentations in PowerPoint, driving client success and customer satisfaction.• Communicated findings and strategic recommendations to clients, enhancing customer engagement.

Greater Atlanta Area

• Led implementation plans and acted as a subject matter expert on IDology solutions.• Delivered training on new product features, ensuring smooth customer onboarding.• Conducted weekly account analytics using Tableau, providing actionable insights.• Facilitated customer success by making data-driven recommendations.• Communicated complex information clearly, supporting client decision-making processes.

Athens, Georgia Area

• Trained hospital staff on software use, both on the floor and in classrooms.• Developed and maintained training manuals, tip sheets, and workflow scenarios.• Provided technical support during software implementation, troubleshooting issues on-site.• Led client engagement efforts, ensuring effective communication and customer satisfaction.• Coordinated with internal teams to streamline the implementation process and improve outcomes.

Kansas City, Missouri Area

Technical Customer Support Analyst:• Provided technical support, including accessing client servers and executing database queries.• Investigated and resolved client issues, prioritizing work based on customer needs.• Communicated technical information effectively to diverse audiences.• Assisted with routine maintenance and served as a liaison between clients and engineers.• Applied knowledge in CCL, Java, and SQL to resolve technical challenges.Requirements and Test… Show more Technical Customer Support Analyst:• Provided technical support, including accessing client servers and executing database queries.• Investigated and resolved client issues, prioritizing work based on customer needs.• Communicated technical information effectively to diverse audiences.• Assisted with routine maintenance and served as a liaison between clients and engineers.• Applied knowledge in CCL, Java, and SQL to resolve technical challenges.Requirements and Test Designer:• Led test planning and execution for software releases, ensuring high-quality deliverables.• Developed and documented functional requirements and test cases for new projects.• Transitioned the software engineering team to Agile development practices.• Conducted gap analysis to identify and address potential issues before implementation.• Coordinated with overseas teams to support global software projects. Show less