Audrey Prior Email & Phone Number

County Meath, Ireland

Dublin, County Dublin, Ireland

Key Responsibilities:•Ensuring appropriate and fit-for-purpose risk management structures & Management of Change (MoC) processes and systems are in place to meet best practice and business needs and to drive continuous improvement.•Ensure compliance with relevant regulations (EASA / ICAO) & codes of practice and adherence to our Safety Management System (SMS).•Day to day management of the Risk Assessment (RA) processes and systems and ensuring adequate controls and mitigations are in place to reduce the Risk profile. •Managing the RA process for Dublin Airports Infrastructure capital projects across the Airfield. Focus on maintaining compliance with Regulation, ensuring the safety of Aircraft, Personnel, Vehicles, Equipment & Infrastructure and minimising the impact on the Airfield operation. This is achieved by establishing appropriate Risk mitigations, ensuring they are tracked & monitored, to keep risks as low as reasonably practicable (ALARP) and working with appropriate internal and external stakeholders to minimise disruptions & impact on airfield efficiencies.•Conducting Safety Audits & inspections to ensure compliance with regulation and adherence to mitigations as outlined in the Risk Assessments and supporting safety documentation.•Monitor changes in relevant legislation/guidelines, interpreting requirements and taking appropriate action.•Provide management reporting in this regard and track the status of mitigation actions.•Review existing risk platforms and identify process improvements and technology advances to improve risk management and assessment process.•Work with other relevant departments in Dublin Airport to ensure the integrity & quality of all MoC submissions made to the Regulator in line with EASA standards.

Dublin, County Dublin, Ireland

I was part of the “MOMENTUM” project which was a joint initiative between the Department of Education and Solas providing education and training projects to long term job seekers.I was responsible for the following:•Writing up the procedures for all areas of the MOMENTUM Operation along with designing the IT system to run alongside and track and trace all aspects of the project.•Conducting a review to identify and evaluate potential risks and plan appropriate mitigations & resources to cope, monitor and control the impact these risks might take.•Ensuring full compliance to Solas guidelines and procedures along with our own ISO quality requirements and QQI / FETAC accreditation standards plus co-ordinating all audits to ensure continued compliance.•Ensuring all non-compliances are labelled appropriately, tracked, followed up on, resolved and reported on, within the given timeframes.

Dublin, County Dublin, Ireland

I started in the company as Training Co-ordinator and was responsible for setting up and co-ordinating all In-company training programmes run by Cpl Learning and Development nationwide and ensuring full compliance to ISO quality standards and QQI / FETAC accreditation. The Cpl Institute (Formerly Nifast) were traditionally a Health and Safety training provider offering courses in Safety and Health at Work, First Aid Courses, Manual Handling, IOSH Managing safety and Working safely, Safety Rep, Fire Warden, DSE, Risk Assessments etc.

Dublin, County Dublin, Ireland

The Prestige group were a global property investment and development organisation offering off-market investment opportunities in the UK, Europe, South Africa and USA.I was responsible for the following:oLeading, managing and motivating a team of 10 Operation Officers to ensure that the key milestones were reached. oWhen I joined, they were a company going through a period of growth as the overseas property market was increasing exponentially. However, they didn’t have the procedures and systems in place to effectively manage this level of growth.oImplementing a full operational audit into current work practices and re-designing workflows, developing a manual of procedures and processes in order to streamline the Operations process to cope with the increasing demands of new business. oTo ensure compliance to the new procedures, I set up an audit schedule and reporting plan to track each area of the operation and manage non-conformances and to ensure effective corrective and preventative actions were in place.oDay to day I was responsible for ensuring all KPI’s and SLA’S were been reached and reported back to senior management.

Dublin, County Dublin, Ireland

Zomax supplied outsourcing services with a wide range of customer contact services to help clients deliver and support their services.I was responsible for the following: •Managing 40 CSR's (Customer service representative's) working on various campaigns for Microsoft, inbound and outbound, customer service, subscription management and fulfilment.•Ensuring all KPI's and SLA's are reached on a daily, weekly and monthly basis.•Working with 3 team leaders to manage, motivate and lead a large team to ensure there was always sufficient cover on the phones lines on a language and skill basis.•Ensuring continued compliance with quality standard COPC (Customer Operations Performance Centre).

Dublin, County Dublin, Ireland

I started in the company as a call centre representative. Within 8 months I was promoted to Team Leader and again to Quality / Operations Manager. During my time with IMS, I applied for ISO accreditation and was directly responsible for gaining ISO 9002 and ISO 9001:2000 certifications for the company.