Audrey Ruecker Email & Phone Number

United States

Reading, Massachusetts, United States

• Provide proactive risk management consulting to address clients' evolving needs, ensuring comprehensive protection.
• Perform customer service tasks, including processing policy changes, answering billing inquiries, and addressing general coverage questions, ensuring high client satisfaction.
• Understand the characteristics of private client groups, including coverages, carrier negotiations, and networking.
• Possess experience with high-net-worth carriers and a strong understanding of risks and appetites.
• Exhibit flexibility in prioritizing tasks, meeting deadlines, and juggling multiple assignments.
• Maintain consistent attention to detail and accuracy in processing client requests and updating in-house records.

Woburn, Massachusetts, United States

• Communicated with clients via phone, email and in-person meetings to support their insurance needs.
• Processed and sent producer policy documents to corresponding contacts on brokered accounts, answering questions as necessary.
• Assisted with change requests, followed up with carriers, reviewed endorsements for accuracy, and entered client information into system applications, rating lines of coverage, as necessary.
• Performed data entry tasks, ensuring accurate client information was entered into the agency management system and exported data as needed.
• Actively engaged in learning by studying industry trends and pursuing self-directed learning to enhance industry knowledge.

Lynnfield, MA

• Assisted in the development and execution of community outreach programs and initiatives.
• Collaborated with marketing and creative teams to gather project requirements and communicate expectations to team members and external partners.
• Designed flyers etc. for outside marketing purposes and in-house environment using adobe creative suite applications and procreate.
• Provided outstanding customized in-store client experience to create strong client relationships and boost sales and other business metrics (conversion rates, items per transaction and costumer contact capture).
• Resolved customer issues effectively at store level in a prompt and positive manner.

Lynnfield, MA

• Ensured store was visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
• Focused on visual merchandising strategies conducive with the brand’s essence and with customer habits based on traffic flow and in-store sales interactions.
• Adhered to all loss prevention policies.
• Exhibited excellent presentation skills in a retail environment.
• Navigated customer needs and added on merchandise to clients’ sale with the application of detailed brand expertise and industry skills such as: networking, consulting, sincerity and persuasiveness.
• Fostered a positive and motivating environment to enhance the performance and morale of the sales team.

Lynn, MA

• Supported attorneys in the Family Law Unit with various administrative tasks, such as drafting and reviewing documents and sending contracts.
• Worked on research projects; performing accurate and thorough data collection and entry.

Lynnfield, MA

• Provided clients with recommendations based on their needs.
• Presented product knowledge, and information regarding: sales, services, promotions and company policies.

Bachelor Of Arts - Ba, Legal Studies, General

Activities and Societies: Legal Studies Undergraduate Board, German Club, and Plant-Based Nutrition ClubRelevant Coursework: Logic.

Transferred Credit To Undergraduate Degree, Environmental Business

Relevant Coursework: Business Models and German (B2, Upper Intermediate Level)