Audrey Duval Email and Phone Number
Operations | Customer success | Project management | Innovation and digital transformation at
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Yumana
Audrey Duval's Location
Bordeaux, Nouvelle-Aquitaine, France, France
Audrey Duval's Contact Details
Audrey Duval work email
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Audrey Duval personal email
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About Audrey Duval
Audrey Duval is a Operations | Customer success | Project management | Innovation and digital transformation at Yumana. She possess expertise in marketing, management, marketing strategy, teamwork, gestion de projet and 9 more skills. She is proficient in Italien, Allemand, Chinois and Anglais.
Audrey Duval Work Experience Details
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Operations & Customer Success ManagerYumana Apr 2022 - PresentParis, France> Gestion d’un portefeuille de 15 clients (C-Levels d’entreprises du CAC40).> Onboarding des clients & gestion de projet en phase de ‘’Build’’ : pilotage projet, planning, ateliers, paramétrage produit, formations.> Refonte du modèle économique, de la vision et des axes stratégiques de l'entreprise à 5 ans.> Définition du Customer Success Plan et du plan d'actions 2023.> Conseil : workshops (workflow, gouvernance, leviers d’engagement des collaborateurs) & bootcamps au sein de projets clients.> Collaboration avec l’équipe Produit au quotidien : remontées des besoins fonctionnels des clients, amélioration de la solution & développement de nouvelles fonctionnalités.> Recrutement & missions RH : mise en place d’un programme d’onboarding, amélioration du processus de définition des objectifs & d’évaluation des collaborateurs.> Animation de la communauté de clients / Club Utilisateurs. -
Customer Success ManagerHellowork Nov 2021 - Apr 2022Paris, France> Déploiement des services & onboarding des clients.> Gestion de la satisfaction et fidélisation du portefeuille clients en lien avec les objectifs du groupe (renouvellements, cross-selling & upselling).> Structuration de l’équipe : organisation, outils, processus, automatisations & CRM. -
Operations & Business Development ManagerTalsom Nov 2019 - Nov 2020Montreal, Quebec, CanadaCommercial :> Développement des portefeuilles clients.> Identification des besoins clients & gestion du up-selling et du cross-selling.> Suivi des ventes & élaboration des stratégies d'affaires avec le comité exécutif.> Gestion des réponses aux appels d'offres publics : veille, reporting, prise de décision, gestion de la relation client & supervision des équipes de rédaction des soumissions.> Organisation et animation de workshops auprès de nos clients et nos partenaires (utilisation du Design Thinking).> Alignement des campagnes marketing aux stratégies de développement des affaires.Opérations & Gestion de projets :> Implantation d'un nouveau système ERP : rédaction du cahier des charges, comparaison des fournisseurs, démonstrations, prise de décision, phases de testing, migration du CRM & formation des 80 employés au nouvel outil de gestion. (7 mois)> Développement complet d'une nouvelle offre de service-conseil en cybersécurité, en partenariat avec une firme spécialisée dans ce domaine : formations ouvertes à tous alliant théorie et pratique, diagnostics et accompagnements stratégiques. (4 mois) -
Sales CoordinatorTalsom Jun 2018 - Oct 2019Montreal, Quebec, CanadaCommercial :> Support de l'équipe de ventes : gestion des rencontres, organisation des méthodes et outils de travail, suivi des contrats et de la facturation. > Prospection des marchés ciblés, rédaction des offres commerciales & des contrats clients.> Maintien et amélioration continue du CRM Microsoft Dynamics 365 : qualité de l'information & reportings utiles à l'équipe.Opérations & Gestion de projets :> Coordination et alignement des équipes ventes, opérations et marketing.> Mise en place de processus d'organisation et de structure des équipes en interne.> Gestion des partenariats.> Organisation de la présence de Talsom à l'événement C2 Montréal en mai 2019 : logistique, marketing, plan de communication, développement de partenariats, organisation de conférences et de workshops dans notre espace dédié, développement de parcours sur-mesure pour chacun de nos invités (clients, partenaires et consultants/employés). (4 mois)
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Customer Success CoordinatorSms Store Traffic Jul 2017 - Jun 2018Montreal, Quebec, Canada> Development of the awareness of our solutions & personalized follow-ups> Monitoring of products and services’ evolution in the retail industry> Support on the onboarding of new clients & coordinating different teams in the company to ensure the clients’ success> Project management for large roll-out plans in USA and Canada> Organization and participation to the NRF Big Show in 2017 and in 2018, with 35K participants and 18K retailers: meet with our existing customers, develop new business relationships and strengthen our positioning in the industry -
Account ManagerSms Store Traffic Jan 2016 - Jul 2017Montreal, Quebec, Canada> Prospecting and acquisition of new customers for the company.> Consulting and development of existing customers : analyze the stores' data information, understand their needs and support them reaching their sales objectives.> Sales data analysis and development of new strategies.
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Business Support Services CoordinatorFrench Chamber Of Commerce And Industry In Canada Jan 2015 - Jul 2015Montreal, Quebec, Canada> Transatlantic prospecting missions and research of qualified prospects, to help French companies and entrepreneurs implement in Canada, and conversely> Sectoral notes, market studies and consultancy to implementation> Organization of the French-Canadian business Convention: research of partnerships, sponsorships and qualified speakers, support for suppliers, communication and logistics > Networking activities to facilitate contacts and business partnership among the Chamber’s members -
Marketing AssistantSaint-Gobain Jan 2013 - Dec 2014Paris, FranceMarketing :> Collaboration in the 2013 & 2014 Marketing plans > Business development worldwide: weekly monitoring of countries’ sales departments and organization of business events in Europe and North America> Tools development for products highlighting: catalogs, booklets and advertisement > Competitive analysis & Market studies> Sales analysis and propositions for evolution of the products’ range> Support for clients and research of prospectsDigital communication:> Creation of an intranet community> Creation and update of a collaborative platform> Complete renewal of the brand's website.> Animation of all social networks. -
Channel Marketing AssistantAlcatel-Lucent May 2011 - Sep 2011Paris, France> Marketing campaign support as part of a product line reaffirmation> Participation in quarterly and semi-annual activities & objectives assessments> Organization of business events: logistics and support for project managers
Audrey Duval Skills
Marketing
Management
Marketing Strategy
Teamwork
Gestion De Projet
Marketing Communications
Business Strategy
Market Research
Microsoft Office
Communication Marketing
Vente
Marketing Digital
Sales
Anglais
Audrey Duval Education Details
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Bachelor In Business Administration (Bba) -
Essec Business School - Asia Pacific
Frequently Asked Questions about Audrey Duval
What company does Audrey Duval work for?
Audrey Duval works for Yumana
What is Audrey Duval's role at the current company?
Audrey Duval's current role is Operations | Customer success | Project management | Innovation and digital transformation.
What is Audrey Duval's email address?
Audrey Duval's email address is ad****@****mons.ca
What schools did Audrey Duval attend?
Audrey Duval attended Essec Business School, Université Du Québec À Montréal, Essec Business School - Asia Pacific.
What skills is Audrey Duval known for?
Audrey Duval has skills like Marketing, Management, Marketing Strategy, Teamwork, Gestion De Projet, Marketing Communications, Business Strategy, Market Research, Microsoft Office, Communication Marketing, Vente, Marketing Digital.
Who are Audrey Duval's colleagues?
Audrey Duval's colleagues are Claire Chavagnol, Vincent Jamet, Alexia V., Laura Vanesa Moreno Polania, Ofer Attali, Jules Palm, Etienne Datcharry.
Not the Audrey Duval you were looking for?
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Audrey Duval
Responsable Communication Event Groupe - Direction Secrétariat Général, Communication, Rse & Innovation Chez Crédit Agricole Personal Finance & MobilityParis2gmail.com, ca-cf.fr1 +33 1 6XXXXXXXXXX
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Audrey Duval
Greater Pau Area -
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