Audrey Hancock Email & Phone Number

Mountain View, California, US

San Diego, CA, US

Boston, MA, US

* Managed the design and development of Salesforce training for all university employees.* Utilized Camtasia and Articulate Storyline to create a training course to improve employee use of Salesforce.

Santa Clara, California, US

• Manage design and development on Consumer Engagement Leader training.
• Designed four modules on management best practices on time and under budget using Articulate Rise.
• Implemented instructional design principles and adult eLearning theory into content development.

Salt Lake City, UT, US

• Audits four trainers and the New Hire Training program using the ADDIE model to identify training gaps material and ensure proper adoption of all created content.
• Develops New Hire Training program for over 100 new call center agents to improve technical resolutions, diagnosis accuracy, and various KPIs by 25% as the project lead and sole instructional designer.
• Develops multiple Salesforce process training courses used by internal and external employees to improve intake process and customer experience across the US and Europe as the project lead and sole instructional.

Salt Lake City, UT, US

• Designs structured eLearning content for over 125 call center agents to improve KPIs, hold time, and reduce warranty spend.
• Launched the Traeger Training intake process and project management initiative to streamline and improve project timelines to reduce training development by two weeks.
• Partner administrator for the Docebo Learning Management System used by both internal employees and external partners.
• Developed the Service Dealer Program Technical Training to improve technical resolutions, replacements, and service work on all Traeger grill models to over 1,800 service technicians.
• Developed software training for RouteThis and Salesforce for all call center agents and internal employees, improving compliance and adoption rate by 30%.

Salt Lake City, UT, US

• Partners with client to create training content guidelines in accordance with company branding and marketing guidelines.
• Partners with client to implement and launch the Docebo LMS for new training content.
• Revised multiple training PowerPoints to meet instructional design principles and company branding.

Salt Lake City, UT, US

• Designs organized manuscripts and projected tracking templates to reduce timelines by 30-days.
• Manage the build process for new courses, learning experiences, and continuous improvement and technology innovations and conduct quality assurance reviews on courses and implement revisions to reduce rework by 25%.
• Evaluates and implements quality design and development standards of the student experience in manuscripts and build according to varied design principles such as: UX standards, WCAG 2.1, OSCQR rubric, and SEL and DEI.
• Partner with the development team, SMEs, and stakeholders to ensure alignment of curriculum and assessment during the build of courses in the selected platform to reduce learning resource costs by ten million dollars.
• Mobilize 5-30 newly hired and peer team members through assigned WGU technologies, platforms, and assets during complex content cycles to ensure content is always updated, functioning, and course technology is.
• Acting Smart Author administrator reducing time to complete by 50% for over 600 project tasks.

Salt Lake City, UT, US

• Identify and map learning resources to course and program level objectives and competencies within the authoring platform of choice by collaborating with the college Instructional Designers.
• Conduct quality assurance reviews on courses and implements revisions within a 270-member Program Development department.

Salt Lake City, UT, US

• Mobilized 5-20 newly hired and junior new team members using the standards and practices provided by the department through complex hands-on learning and live real-world training demos with active students.
• Designed and developed the licensure training program for used for training 75 Teachers College Enrollment Counselors.
• Developed the State Licensure Repository used by 75 peer and junior team members to discuss admissions requirements with students across the country based on their program and state requirements.

US

• Developed 3-5 custom print projects for customers using Microsoft Office and Adobe Office products a week.
• Completed all customer orders within the quoted timeline and under budget.
• Mobilized 3-5 newly hired print specialists using hands-on learning and real-world training demos with active print projects.

Hudson, OH, US

• Directly supervised and trained 5-8 junior freight team members in proper receiving processes, stocking processes, and priorities in returning merchandise to the main sales floor.
• Prioritized opportunities to drive business and increase sales/profit by 50% each week with impulse buys, doorbusters, and sale items.
• Mobilized 25-50 newly hired new team members in complex daily store operations and proper customer service practices based on the F.A.S.T model.

Master Of Education - Med, Instructional Design

Bachelor Of Science - Bs, Psychology

Associate Of Science - As, Behavioral Sciences