I am a problem-solver that tackles the “unsolvable” and creates easy-to-implement solutions. I have worked as Director of Customer Success and the Director of Operations at small companies where I learned to serve clients through trusted relationships to tackle ethical and sustainability issues as well as implement processes and fiscal management. My background in CS and operations allows me to use my superpower every single day as I advocate for mutually beneficial outcomes for both internal and external stakeholders. I have focused within the social impact sector for the last 5 years as I love being part of making the world a better place but am open to expanding my line of work. I approach each task that I am given like a puzzle, aiming to align the goals and the gaps. I am both process and outcomes-oriented which allows me to think of the potential roadblocks before we encounter them, and more importantly proactively troubleshoot.Key Competencies and Technologies:-Strategic planning-Managing a book of 30 enterprise clients at a time-Fiscal Management-Team Management-Process Building-Project ManagementKey Achievements: -Created Zendesk customer support platform and FAQ page to enhance client communication and streamline CS team productivity yielding 3 hours saved a week for small startup-Build a book of 30+ enterprise customers with a 90% renewal and upsell rate-Worked with executives on 5-year strategy and fiscal management to streamline operations and cut costs by 10%Please feel free to contact me audreymasso@gmail.com