Audrey King Email & Phone Number

Austin, Texas Metropolitan Area

-Implemented sprints via Asana to maintain clear KPI’s and improve productivity on a goal of 2x-Built a 6 month roadmap for improved salesforce utilization with fundraising team to improve data storage by 3x-Worked with executives on 5-year strategy and fiscal management to streamline operations and cut costs by 10%

-Created Zendesk customer support platform and FAQ page to enhance client communication and streamline CS team productivity yielding 3 hours saved a week for small startup-Collaborated with executives to advise on KPIs and product roadmap, resulting in one-year plans for each client-Informed engineering of product improvement as the voice of the customer via Jira to improve client satisfaction leading to faster bug fixes by 15%-Account managed 30 B2B enterprise customers worth 1 million in revenue at SaaS startup with a 90% retention rate and 98% upsell conversion-Built a post-close playbook using Confluence with a goal of streamlining the onboarding process for new hires-Generated quarterly reports using Confluence for each client on the goal of increasing product adoption by 30%

-Managed accounts for Boeing, Oshkosh and the Government of Canada worth over $500K in recurring revenue-Oversaw a team to implement data analysis project that improved product adoption for clients by 40%-Collaborated with engineering to create a data analysis tool for clients to spot forced labor in purchases 2x more than the previous fiscal year

-Onboarded new clients; provided support and training on a goal of maintaining satisfaction levels for client-Generated pipeline through Apollo.io and successfully converted 6% of all leads to contract negotiation-Sent ad hoc alerts to clients regarding forced labor in their supply chain to prompt resolution and communication with suppliers to identify key issues and the reduce the risk of forced labor bt 5%

Oklahoma City Metropolitan Area

-Managed schedules for clients and CEO to create workflow and productivity leading to 1 hour saved each day-Executed a yearly event for over 5,000 people to raise awareness of community building and education

Master'S Degree, Ethics

Global Ethics and Human Values

Bachelor'S Degree, Education