Sarah O'Meara Email & Phone Number

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Director of Professional Services in North America

Remote

• Develop program and migration strategy to support Enterprise customers through the migration, implementation, and deployment of their new Digital Workplace powered by LumApps.
• Led migration and implementation for several Fortune 500 customers with 15k+ employees
• Coordinated with stakeholders at all levels across many industries including software, cybersecurity, finance, telecommunications, education, manufacturing, and business consulting.
• Redesigned and launched improved project methodology and migration processes adopted across global teams

Remote

• System administrator for the internal collaborative platform for the Department of Veterans Affairs supporting over 200,000 VA employees to promote learning, collaboration and engagement
• Provides technical, strategic and consulting services across job roles and functions within the VA to enable employees to successfully build, launch and manage collaboration areas for teams, facilities and national.
• Conducts regular webinars and in-person workshops at medical facilities and conferences
• Manages and maintains the onboarding process through training, self-help guides, design improvement, streamlined processes and customized user experience
• Implemented a process to improve client meetings, internal tracking and reporting which was adopted as the official internal process

Campbell, California / Remote

• Operational manager, system administrator and strategist for the company intranet as well as external-facing customer community, including the strategy, management and operation of eleven lines of business within the.
• Planned and launched eleven additional lines of business within the platform, working closely with cross-functional stakeholders to develop and grow the communities
• Built automation to segment customers upon registration in the community to streamline onboarding and target communications so customers only receive relevant updates
• Planned and executed a cross-functional response team of subject matter experts to engage and respond to customers within a timely matter and overseen by executive leadership during M&A
• Worked closely with customer advocates to launch successful user groups across the US
• Created and managed collaboration communities within the company intranet for internal cross-collaboration between Sales, Support, Renewals and Professional Services, increasing engagement by 25%

Fukushima, Japan

• Assisted contributors with editing and proofreading their articles before publication on the company website
• Wrote original articles about Fukushima Prefecture and Japan to promote regional travel
• Translated articles from Japanese to English about travel in Japan

Aizuwakamatsu, Fukushima Japan

• Researched, developed, and taught a tailored curriculum for 17 different classes across three high schools in both English and Japanese
• Proposed, created and executed games and activities for an after school club to increase participation, engagement and learning about language and culture. Attendance grew from ten students to over forty students – a.

Fukushima, Japan

• Researched monthly news and events happening in Fukushima Prefecture, in addition to translating and formatting the information from Japanese into English for publication to the website to assist foreigners living in.
• Wrote and published articles about travel, food, festivals, etc. about Fukushima, in addition to recruiting and advising contributing writers for the website

Hiroshima, Japan

• Taught English grammar, pronunciation, and natural phrases to Japanese students of all ages
• Conducted placement interviews for prospective students and assisted in promoting and selling educational products to regular students
• Provided educational counselling for adult students to increase motivation and productivity using information regularly input into a database to track individual progress of the students
• Created original games and curriculum to facilitate engagement and learning

Sunnyvale, California

• Managed membership fees and payroll, in addition to generating invoices, paying bills, and receiving payments using Quickbooks 2010
• Worked closely with staff and swim lesson sign-ups to create and maintain a flexible and beneficial schedule which resulted in increased profits by over 20%
• Researched, planned, and implemented a “Going Green Campaign,” by working with nearby recycling businesses, promoting recycling at the club using color-coded trash cans, and setting up donation bins for unwanted.

Master Of Business Administration - Mba, Technology And Innovation Management, 4.0

Ba, English - Creative Writing, 3.9

Activities and Societies: Head Prose Editor for "The Broken Plate" international literary magazine / Lead two small-scale qualitative.

Ba, Japanese Language And Literature, 3.9

Activities and Societies: Student Teacher: teaching basic Japanese to middle school students / A member of the Asian American Student.

Japanese Language And Literature, 4.0