Audrey Reynolds Email & Phone Number

Norfolk, Virginia, United States

Norfolk, Virginia, United States

Norfolk, Virginia, United States

• Provided Tier 2 support to associates between various locations to assist advanced configurations requests from clients by conducting an in-depth analysis of the requirements and determines the appropriate course of.
• Leveraged knowledge and expertise to become a resource for team members’ development.
• Mentored and trained newly hired associates to ensure successful integration into the role. Identifies training needs for the department and assists with training development programs.
• Assisted in developing internal documentation to support new features and procedures for product enhancements.
• Lead calibrations for associates and TSS by organizing calls/transcripts to review and give constructive feedback based on development goals.

Norfolk, Virginia, United States

• Created promoters of ADP with each interaction to drive improvements in client retention by taking responsibility for customer satisfaction and loyalty. Collaborated with technical support and/or other internal.
• Effective interpersonal skills with internal and external partners with a demonstrated ability to leverage these relationships to create a team atmosphere, maintain compliance, and educate clients

Virginia Beach, Virginia, United States

• Held responsibility for the oversight of store operations, including 290+ employees, delivering motivation and opportunities for continued development, while monitoring performance in alignment with key targets while.
• Drive the customer experience, leading as an advocate for continual improvement, identifying areas for performance and process enhancement, and spearheading initiatives for increased customer satisfaction.
• Collaborate with Associates, offering opportunities for associates to deliver feedback on the store, management and processes.

Chesapeake, Virginia, United States

• Managing P&L for $85 M store, and making operational and merchandising decisions that affect numerous departments
• Manage and analyze financial data and budgets, process payroll and input overtime reduction.
• Cultivate positive, long-term relationships with colleagues, customers, and external stakeholders
• Deliver Associate training and guidance on corporate policy, procedure and ethics, promoting and reinforcing standards across all levels of employees.

Master Of Business Administration - Mba, Project Management

Bachelor Of Business Administration - Bba, Legal Studies, General