• Managed implementation of projects to ensure all deliverables were within the defined scope, quality, time and costs• Develop and maintain detailed project plans to include milestones, tasks and target/actual dates of completion, using both Microsoft Project and SmartSheets• Oversaw all aspects of multiple projects assigned including planning, executing, controlling and closing• Set deadlines, assigned responsibilities, monitored and summarized progress of project.• Prepared… Show more • Managed implementation of projects to ensure all deliverables were within the defined scope, quality, time and costs• Develop and maintain detailed project plans to include milestones, tasks and target/actual dates of completion, using both Microsoft Project and SmartSheets• Oversaw all aspects of multiple projects assigned including planning, executing, controlling and closing• Set deadlines, assigned responsibilities, monitored and summarized progress of project.• Prepared project reports for management, clients and others• Oversaw Ambulatory and Dental projects• Identify project risks and issues• Facilitate regularly scheduled internal and external project status meetings• Prepare monthly executive summaries for clients• Monitor and report monthly status of hours to clients• NCP certified in EPM and EHR Show less

• Managed EMR and Practice Management implementation teams including Lab, Radiology, ED, Transcription, Pharmacy, Nursing Order Entry, Physician Access, Clinical Documentation and Finance• Overall project leadership for the client and implementation team• Report financial status, risks, timeline, future sales opportunities, budgeted implementation hours vs. actual implementation hours, contract rate vs. return rate based on assigned resources and project cycle times monthly to… Show more • Managed EMR and Practice Management implementation teams including Lab, Radiology, ED, Transcription, Pharmacy, Nursing Order Entry, Physician Access, Clinical Documentation and Finance• Overall project leadership for the client and implementation team• Report financial status, risks, timeline, future sales opportunities, budgeted implementation hours vs. actual implementation hours, contract rate vs. return rate based on assigned resources and project cycle times monthly to Healthland executive team• Revenue forecast and budgeting of assigned projects on a weekly basis• Manage and mitigate client expectations through PMI based on-going implementation and documentation• Cross project management of financial implementation teams when contracted as add-ons to clinical contracts to insure continuity of project communication and processes• Successful activation more than 12 client projects in a year• Working with clients that were migrating from Classic platform to new Centriq platform• Selected to assist in moving migration client project by gathering information for these migration clients via phone calls with client and internal resources, setting up Charters and Project Plans before their first classroom event. This temporary assignment started in March 2014 and lasted till January 2015 Show less

• Serve as primary point of contact between Clients and NextGen during implementation process (from contract execution until approximately 60 days post go live)• Work closely with both the NextGen project team and the client project team • Use independent judgment to plan, execute and direct implementation tasks at Customer sites, as well as internally within NextGen to achieve project objectives, ensuring deliverables are on time and on budget• Responsible for ensuring that project… Show more • Serve as primary point of contact between Clients and NextGen during implementation process (from contract execution until approximately 60 days post go live)• Work closely with both the NextGen project team and the client project team • Use independent judgment to plan, execute and direct implementation tasks at Customer sites, as well as internally within NextGen to achieve project objectives, ensuring deliverables are on time and on budget• Responsible for ensuring that project stays within scope and budgets established and uses analysis and judgment while consulting with Clients and or management when situations require the need to go outside initial scope and budget• Moderate project status meetings with client and project teams• Monitor financial metrics, maintain overall project schedule, review project issues list and highlight major issues, resolution and due dates for issues that impact the overall project• Prepare contract change documents to reflect scope changes, along with other responsibilities as needed • Currently have a work load of 18 clients that are in various stages of their projects • Successful turnover of 30 plus projects Show less

• The Engagement Controller is a key component to the client engagement team. This role provides critical project management tasks for the project to insure project execution is on schedule, under budget and within the planned scope of the project • Work closely with both the Cerner project team and the client project team • Event planning and coordination for events at the client site and Kansas City including agendas, staffing resources, equipment and rooms• Team communications… Show more • The Engagement Controller is a key component to the client engagement team. This role provides critical project management tasks for the project to insure project execution is on schedule, under budget and within the planned scope of the project • Work closely with both the Cerner project team and the client project team • Event planning and coordination for events at the client site and Kansas City including agendas, staffing resources, equipment and rooms• Team communications and status planning ensuring consistent processes within projects with high client satisfaction and predictable and profitable project delivery• Moderate project status meetings with client and project teams• Monitor financial metrics, maintain overall project schedule, review project issues list and highlight major issues, resolution and due dates for issues that impact the overall project• Prepare contract change documents or arrangement letters to reflect scope changes, along with other responsibilities as needed Show less

• One of 8 original Associates selected to be a part of the development of new department within Cerner to provide world class service and support to our clients • Delivered predictable, reliable and responsive support, ensuring our clients receive rapid and accurate information with each request• Answered questions and resolved issues upon initial contact and was available to provide prompt, predictive resolution to requests • Served as a key facilitator for the long-term business… Show more • One of 8 original Associates selected to be a part of the development of new department within Cerner to provide world class service and support to our clients • Delivered predictable, reliable and responsive support, ensuring our clients receive rapid and accurate information with each request• Answered questions and resolved issues upon initial contact and was available to provide prompt, predictive resolution to requests • Served as a key facilitator for the long-term business and service relationship between clients and Cerner and acted as the primary contract for administrative or business issues that may arise, as well as an escalation point for resolving issues clients need to resolve outside of established service delivery means. • Participated in ongoing projects having to do with Scope of Use audits and unconverted products resulting in additional incoming revenue. Show less

• Identified, researched and developed new Reference Sites in the Southeast United States to showcase Cerner solutions • Presented and negotiated contracts for these reference sites• Established, developed and maintained executive relationships, both internally and with client sites• Trained Cerner associates on the proper protocol necessary to host successful site visits• Responsibilities included site visit messaging; marketing collateral, facilitate presenter messaging… Show more • Identified, researched and developed new Reference Sites in the Southeast United States to showcase Cerner solutions • Presented and negotiated contracts for these reference sites• Established, developed and maintained executive relationships, both internally and with client sites• Trained Cerner associates on the proper protocol necessary to host successful site visits• Responsibilities included site visit messaging; marketing collateral, facilitate presenter messaging development sessions to ensure Cerner themes and competitive intelligence messages were being communicated to the visiting client site• Provided assistance to the onsite host for detailed planning sessions and onsite hosting of site visits and site visit request management (triage of requests to match to appropriate site)• Responsible for reviewing all contracted reference sites in the Southeast U.S., under the Continued Quality Improvement plan to determine if sites were meeting the “best practice” guidelines Show less

• Provided direct contact with clients converted on Cerner software solutions. • Worked with clients to identify opportunities for solutions and services that enhance Cerner solutions and systems• Identified any client solution and service delivery satisfaction issues, worked to resolve issues and managed the contractual and financial relationships with assigned clients • Established relationships with key members at the client site; understood and communicated functionality of… Show more • Provided direct contact with clients converted on Cerner software solutions. • Worked with clients to identify opportunities for solutions and services that enhance Cerner solutions and systems• Identified any client solution and service delivery satisfaction issues, worked to resolve issues and managed the contractual and financial relationships with assigned clients • Established relationships with key members at the client site; understood and communicated functionality of Cerner solutions at the client site and communicated objectives of incoming clients to appropriate associates and client team members Show less

• Responsible for external provider servicing, including product orientations, site visits and assisting with problem resolution• Responsible for all physician services and education• Developed and implemented provider education programs including operational review to large groups• Aided providers in contract interpretations to clarify contractual obligations. • Worked as a Customer Service Representative responsible for assisting and responding to member, provider, payor… Show more • Responsible for external provider servicing, including product orientations, site visits and assisting with problem resolution• Responsible for all physician services and education• Developed and implemented provider education programs including operational review to large groups• Aided providers in contract interpretations to clarify contractual obligations. • Worked as a Customer Service Representative responsible for assisting and responding to member, provider, payor, employer group and broker inquiries in a prompt, courteous and professional manner• Handled customer inquiries and researched, investigated and resolved any problems associated with the plans• After working in Commercial Customer Service for 3 years, selected to be the first Customer Service Representative to implement the Medicare Customer Service department and helped establish department and trained additional staff Show less