Support Engineer Tier 3
Current
Apr 2024 - Present
AeroLeads people directory · profile
Audrey Yeo Email & Phone Number
Support Engineer Tier 3
at
UserTesting
1 work email found
@usertesting.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Support Engineer Tier 3
Location
Edinburgh, Scotland, United Kingdom
Company size
Who is Audrey Yeo? Overview
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Quick answer
Audrey Yeo is listed as Support Engineer Tier 3 at UserTesting, a with 1189 employees, based in Edinburgh, Scotland, United Kingdom. AeroLeads shows a work email signal at usertesting.com and a matched LinkedIn profile for Audrey Yeo.
Audrey Yeo previously worked as Technical Administrator at Usertesting and Panel Support Specialist at Usertesting. Audrey Yeo holds Master'S Degree, Art, Space And Nature from Edinburgh College Of Art.
Company email context
Email format at UserTesting
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{first_initial}{last}@usertesting.com
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AeroLeads found 1 current-domain work email signal for Audrey Yeo. Compare company email patterns before reaching out.
Profile bio
About Audrey Yeo
Creative professional with both business and arts background who is a self-starter with strong initiative and adaptability.Has a diverse range of work and volunteering experiences ranging from work in a fast-paced financial technology start-up, largest multinational advertising corporation as a sales support coordinator and marketing intern, to Textile Waste research under Zero Waste Edinburgh and volunteering at the Edinburgh Tool Library. Proficiency in: Technical service/support, customer journey mapping and analysis, process improvement implementation, help site content writing, Adobe Creative Suite, Microsoft Office, Slack, Jira, Confluence, CSS, Blueshift, mapping and implementation of email campaign, A/B testing
Listed skills include Outdoor Advertising, Microsoft Office, Teamwork, Microsoft Word, and 10 others.
Current workplace
Audrey Yeo's current company
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Usertesting
9 roles
Audrey Yeo work experience
A career timeline built from the work history available for this profile.
Technical Administrator
I took on a secondment within the Product and Engineering department:- Engaging with Engineering Managers and Product Managers for change management in processes- Documenting of software set-up, configuration and use of software- Recommending of software usage based on research and evaluation
Jun 2023 - Apr 2024
Panel Support Specialist
- Project planning and execution across multiple areas to support changes and improvements- Technical assistance to team members and wider company on enquiries related to the Contributor network- Bug reporting and triaging- Executing research and data collection to communicate areas of improvement for the Contributor network- Creating documentation for team's processes- Working closely with the team to support UserTesting's contributor network
Feb 2022 - Apr 2024
Office Administrator
- Office administrative support including email and call enquiries- Ensured relevant building maintenance and certifications are kept up to date- Policies documentation- Website support (CSS) and email marketing- Sourced and applied for funding
Jul 2021 - Feb 2022
Customer Engagement Analyst
- Implementation and integration of new processes within the Customer Success team including automated triaging to reduce ticket volumes- Overhauled Help Centre after defining customer journey to improve onboarding to product- Conducted user research to inform improvement processes for customer service and to go beyond expectations- Designed and built onboarding email campaigns including A/B testing- First-line desk and telephone support for web and mobile apps- Triage and escalation to appropriate departments for connection/app issues
Oct 2019 - Apr 2021
Sales Support Coordinator (Mallscape, Large Format, Cinema)
- Handling of daily sales enquiry - Supporting the sales team- Providing weekly reports to the sales team- Minutes taking- Generating competitive reports for agencies- Raising of sales contracts for the team
Jun 2014 - Aug 2014
Marketing Internship
- Preparing media decks to support sales- Assist in preparation of marketing collaterals
Jun 2014 - Aug 2014
Sales Support Coordinator (Airport)
- Handling of daily sales enquiry - Testing and scheduling of digital campaigns- Liaise with external parties for digital ads- Supporting the sales team- Providing weekly reports to the sales team- Minutes taking- Generating competitive reports for agencies
Oct 2012 - Aug 2013
Internship
Hof (House Of Flour)
- Planning and coordination of events (French Week 2011, Valentine's Day Promotion)- Engaging with customers to get feedbacks- Helper in catering events - Barista- Service Crew
Sep 2011 - Feb 2012
Team & coworkers
Colleagues at UserTesting
Other employees you can reach at usertesting.com. View company contacts for 1189 employees →
DS
Duncan Shingleton
Colleague at UsertestingEdinburgh, Scotland, United Kingdom
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AD
Account Dummy
Colleague at UsertestingWest Java, Indonesia
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AB
Aman Bishnoi
Colleague at UsertestingMandi Dabwali, Haryana, India
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MB
Michael Byrne
Colleague at UsertestingUnited Kingdom
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NL
Neus Llao
Colleague at UsertestingBadalona, Catalonia, Spain
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TT
Two Tree
Colleague at UsertestingDenver, Colorado, United States
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HS
Heather Sullivan
Colleague at UsertestingAshburn, Virginia, United States
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MN
Md Naim
Colleague at UsertestingPabna Sadar Upazila, Rajshahi, Bangladesh
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KM
Karan Mavai
Colleague at UsertestingVancouver, British Columbia, Canada
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AH
Audra Horton
Colleague at UsertestingDenver, Colorado, United States
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Duncan Shingleton
Colleague at UsertestingEdinburgh, Scotland, United Kingdom
View →
AD
Account Dummy
Colleague at UsertestingWest Java, Indonesia
View →
AB
Aman Bishnoi
Colleague at UsertestingMandi Dabwali, Haryana, India
View →
MB
Michael Byrne
Colleague at UsertestingUnited Kingdom
View →
NL
Neus Llao
Colleague at UsertestingBadalona, Catalonia, Spain
View →
TT
Two Tree
Colleague at UsertestingDenver, Colorado, United States
View →
HS
Heather Sullivan
Colleague at UsertestingAshburn, Virginia, United States
View →
MN
Md Naim
Colleague at UsertestingPabna Sadar Upazila, Rajshahi, Bangladesh
View →
KM
Karan Mavai
Colleague at UsertestingVancouver, British Columbia, Canada
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AH
Audra Horton
Colleague at UsertestingDenver, Colorado, United States
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4 education records
Audrey Yeo education
Master'S Degree, Art, Space And Nature
International Business (Hons) Ma
Erasmus Exchange
Diploma In International Business
FAQ
Frequently asked questions about Audrey Yeo
Quick answers generated from the profile data available on this page.
What company does Audrey Yeo work for?
Audrey Yeo works for UserTesting.
What is Audrey Yeo's role at UserTesting?
Audrey Yeo is listed as Support Engineer Tier 3 at UserTesting.
What is Audrey Yeo's email address?
AeroLeads has found 1 work email signal at @usertesting.com for Audrey Yeo at UserTesting.
Where is Audrey Yeo based?
Audrey Yeo is based in Edinburgh, Scotland, United Kingdom while working with UserTesting.
What companies has Audrey Yeo worked for?
Audrey Yeo has worked for Usertesting, Dovelight Wellbeing Ltd, Money Dashboard, Jcdecaux, and Hof (House Of Flour).
Who are Audrey Yeo's colleagues at UserTesting?
Audrey Yeo's colleagues at UserTesting include Duncan Shingleton, Account Dummy, Aman Bishnoi, Michael Byrne, and Neus Llao.
How can I contact Audrey Yeo?
You can use AeroLeads to view verified contact signals for Audrey Yeo at UserTesting, including work email, phone, and LinkedIn data when available.
What schools did Audrey Yeo attend?
Audrey Yeo holds Master'S Degree, Art, Space And Nature from Edinburgh College Of Art.
What skills is Audrey Yeo known for?
Audrey Yeo is listed with skills including Outdoor Advertising, Microsoft Office, Teamwork, Microsoft Word, Management, Marketing Communications, Research, and Microsoft Excel.
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