Augustine Gomes Email & Phone Number

Sydney, New South Wales, Australia

St. Leonards, New South Wales, Australia

Core Responsibilities:• Maintenance of the client base• Customer advocacy• Setting up calls and meetings, engaging the tech team to have deeper, technical discussions on customers’ current issues and future roadmaps• Quoting professional services or contract renewals as well as new licensing• Answer customer queries via phone, email and other means• Customer order processing, billing assistance• Agreements and customer databases maintenance• Manage opportunities and forecasts, work towards new sales and renewals targets• Keep certifications up-to-date according to vendor and company requirements• Management and coordination of professional services projectsAchievements:• Met certification and training requirements for the position• Been successful in retaining some customers, by offering them especially tailored and cost-effective solutions

North Ryde, New South Wales, Australia

Core Responsibilities:• Configure and quote solutions, and process orders: mainly Lenovo (DCG – HW, SW and Maintenance) and DataCore (New Licenses and Renewals), Super Micro (enterprise servers)• Processing of quotes and orders: IBM (Storage, Power)• Answer customer queries via phone, email and various other apps and tools (e.g., Teams, WebEx, Skype)• Manage backlog; process RMA’s, help resolve billing, price-protection, claims, rebates, and payment issues; manage warranty registrations and e-licenses• Train new members of the team in internal and external processes• Manage opportunities and forecast, working towards regional/vendor-specific sales targets• Keep certifications up-to-date according to vendor requirementAchievements:• Restored relationship with a good number of business partners who had moved or were about to move away from Avnet / Tech Data to other distributors or vendors after the split of the IBM BU into IBM and Lenovo and company restructuring

North Sydney, New South Wales, Australia

Coordination of the Apple/DET Laptop repair project including maintenance of running database, coordination of collections of laptops from schools and acting as the SPOC between the NSW schools and Best.

North Sydney, New South Wales, Australia

End-to-End Implementation Coordination (from inception, through to project planning, job scheduling and implementation and billing) of various installation and maintenance projects, both project-based, BAU, and T&M/ad-hoc mainly around the staging, installation, and support of Cisco routers as well as NCR POS and ATM solutionsAchievements:• Fixed the T&M metrics for some of the BAU projects which helped eliminate some ongoing disputes between external and internal stakeholders• Trained overseas recruits in NCR frontend and backend processes in Shanghai and Singapore

North Sydney, New South Wales, Australia

End-to-end sales support from quotation and order processing through to billing and post-sales supportAchievements:• BEST PERFORMER 2002, NCR as Sales Support Specialist• Played an important part in the Telstra Connect IP project, NCR’s largest project regionally for several years, from the beginning to the end.

Dhaka, Bangladesh

Editing of books and journal as well as other publications;Supervision of design and production;Budgeting and cost estimation;Distribution and marketing.

Master Of Arts, English Literature

Activities and Societies: Co-edited English Department journal Pratiti.

Certificate Iv, Information Technology

Certificate Iv, Desktop Publishing

Bachelor Of Arts (Honours), English Language & Literature