Augustine Lopez Email & Phone Number

Handle escalated calls that are unable to be handled by normal agents. Teach and instruct agents on risk assessment skills and multitasking techniques. Make educated business decisions while providing a good customer experience for agitated customers. Provided extended payment plans and options that were both beneficial to the customer and the company. Instructed teams of up to 20 new employee’s on the use of automated collections and data systems, as well as, protocols and guidelines for debt collection.

o Installs, maintains, and troubleshoots Signal support equipment and terminal devices. o Installs, operates, and maintains designated radio and data distribution systems to include satellites. o Maintains selected electronic devices. o Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. o Prepares maintenance and supply requests for unit level Signal support. o Operates and performs preventive maintenance checks and services on assigned vehicles. Responsible for over 2 million$ of equipment assigned to 150 soldiers and ordering and stocking of those materials. •National Defense service medal, Iraqi campaign medal, global war on terrorism service medal, army achievement medal.

Liberal Arts And Sciences, General Studies And Humanities

Education record

Education record