Pavan Kumar Email & Phone Number

Hyderabad, Telangana, India

• Acting as the liaison between the client and the organization, working closely with the Customer Success Team to resolve client issues and close tickets raised on the JIRA service desk.• Collaborating with cross-functional teams to ensure the successful resolution of client issues, providing timely and informative updates to clients through proactive outreach.• Participating in brainstorming sessions and contributing innovative ideas and solutions to improve team performance and process outcomes.• Assisting with day-to-day client support by reviewing and resolving support tickets, while prioritizing incidents based on the impact on the client’s business.• Serving as the primary point of contact for inbound client support inquiries, troubleshooting software functionality, defects, data issues, and user problems.• Documenting, tracking, and reporting on internal and external stakeholder issues, ensuring resolution at the first line or escalating to the second/third line when necessary.• Conducting online client meetings to triage and resolve client issues, ensuring effective communication and collaboration with multiple contacts and teams both internally and externally.• Achieved a 35% increase in client satisfaction scores by implementing proactive outreach strategies and ensuring timely resolution of issues.• Boosted productivity and reduced costs by 20% by analyzing process flows, identifying product issues, and recommending strategic improvements.• Enhanced product quality and customer experience by 20% through insights into consumer behavior and innovative marketing techniques.• Expanded service offerings and business opportunities by establishing new vendor partnerships with minimal oversight.

Hyderabad, Telangana, India

Greater Hyderabad Area

Hyderabad Area, India

Sells Dell’s products and services (via telephone, web or e-mail) to the customer responding primarily through an inbound phone queue. Learning a broad range of Dell technology, products, and services and is able to identify how these products and services align to customer needs. Able to explain technical, industry, and market facts to position Dell as a competitive solution.Understanding the administrative and operational requirements of the job. Account Complexity:• Number of Products/Services Sold : Typically focused on one or two LOBs and attached warranties.• Type of Product/Service Sold : Computers, printers, peripherals and break/fix.• Number of Accounts : High number of small accounts or consumers.• To Whomis the Product/Service Being Sold : Sells products/services to an individual consumer or assists senior sales personnel with transactional aspects of the sale.• Number of Decision Makers Involved in the Sale : Typically sells to only one decision maker (a consumer)

Horizon Computer Services offers an edge in business analysis and strategy, systems design and integration, and operations management to help customers envision, design, and deliver their strategies and IT initiatives. We enable our customers to create an adaptive technology infrastructure that can streamline business processes, raise market value, increase competitive advantage, and support new and cost-effective sources of productivity and growth. And as thought leaders, we understand how to leverage powerful thinking inside an organization and integrate innovative ideas with proven technologies and processes for superior results.