Augustine Simelane Email & Phone Number

Kenya

Diagnose and solve customer problems and respond to complaints in a timely mannerTrouble shoot and solve merchant issues on Shopify and CMSCommunicate effectively via email and other platforms and chat in fluent EnglishCoordinate effectively with peers and manager to ensure seamless teamwork outputContribute to a high performance and friendly workplace cultureMaintain a professional, friendly and calm interaction with all customersKeep records of all communication with customers as per the Records Management Policy

Nairobi Kenya

• Provide excellent customer service to clients by offering medical insurance and general insurance solutions.• Assist clients in completing proposal forms, ensuring payment of premiums, and delivering policy documents.• Review and respond to appeals on underwriting decisions.• Register and document new claims, follow up with insurance companies for required documentation and timely claim processing

Nairobi, Kenya

• Deploy and maintain the Fanikiwa IBS insurance System.• Assist in the migration from QuickBooks to IBS System.• Use QuickBooks to maintain the company finances.• Maintain bank account records and also perform reconciliation of accounts.• Record and post transactions for accounts payable and accounts receivable.• Maintain and update the chart of accounts.• Debug and Troubleshoot any problems that arise from both systems.• Use Microsoft Office and QuickBooks to generate weekly and monthly reports.• Support the established LAN network at Fanikiwa.• Alter the Network structure in the case where of new workstations in the network.• Maintain the current PABX system running at Fanikiwa.

Juja, Kenya

As a startup, Percentage aims to offer IT solutions to learning institutions ans SMEs. My role as a sales executive is to market percentage to learning institutions with our main focues being unbound. Unbound is a platform where we get to introduce young minds to technology at a young age. We aim to grow digital literacy to young children in kenya, especially those with less opportunities to interact with technology.

Nairobi, Kenya

As a sales representative, my role is to contact prospective contacts and sell them the product and services that Paysap LTD offers. This also includes maintaining ongoing relationships with customers to foster a healthy business relationship.

Nairobi, Kenya

At Paysap, serving as a web developer, the main focus was on front-end development with the objective being to design and implement a user interface with a smooth user experience.

Nairobi, Kenya

As an employee of Next Technologies my role was to serve as a technician. The technical department that dealt mainly with structured cabling and network installation.

Nairobi, Kenya

The role of a technician is to coordinate and aid in all the activities that occur in the Electrical and Electronics labs.

Nairobi, Kenya

Served as an intern in the web development and design department. Learning to focus on creating web pages from the basic to the most complex means.

Nairobi, Kenya

The technical department was also divided in to the installation, IT, and hardware group and I was involved in all those sub-groups. With specialization was installing, servicing and repairing photocopiers and printers.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Activities and Societies: IAESTE Kenya

Bachelor Of Science - Bs, Electronics And Computer Engineering

High School Diploma, 3.88 Gpa

Activities and Societies: Mu Alpha Theta, Basketball, Football, National Honor Society