Zakariae Zouihel Email & Phone Number

Catalonia, Spain

Barcelona, Catalonia, Spain

Client: Suntrasfers.com (airport transfers)• Lead a customer service team, providing guidance, coaching, and support for success.• Conduct regular team meetings to communicate goals and foster a collaborative work environment.• Monitor and evaluate team performance, offering constructive feedback and implementing training programs for improvement.• Collaborate with other departments to streamline processes, enhancing the overall customer experience.• Act as a point of… Show more Client: Suntrasfers.com (airport transfers)• Lead a customer service team, providing guidance, coaching, and support for success.• Conduct regular team meetings to communicate goals and foster a collaborative work environment.• Monitor and evaluate team performance, offering constructive feedback and implementing training programs for improvement.• Collaborate with other departments to streamline processes, enhancing the overall customer experience.• Act as a point of escalation for complex customer issues, demonstrating effective problem-solving skills to ensure resolutions meet both customer and company expectations. Show less

Barcelona, Catalonia, Spain

Client: Suntrasfers.com (Airport transfers)• Records the details of complaints (complaint acknowledgment and supplier explanation)• Investigates complaints against service, procedures and policies• Where possible, directly provides complaint solutions to customers• Ensures complaints are handled in line with process, procedures and within the regulatory time frames

Barcelona, Catalonia, Spain

Client: Suntrasfers.com (Airport transfers)• Communicate with suppliers and customers via telephone, email and online chat• Managing customers and suppliers Emails: questions, doubts, changes, quotations, cancellations, rejections• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on transfers• Suggest products and services to clients based on their requests and needs, also helping them with Live Payment• Handling customers, companies… Show more Client: Suntrasfers.com (Airport transfers)• Communicate with suppliers and customers via telephone, email and online chat• Managing customers and suppliers Emails: questions, doubts, changes, quotations, cancellations, rejections• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on transfers• Suggest products and services to clients based on their requests and needs, also helping them with Live Payment• Handling customers, companies and travel agencies reservations: ensure booking information are input accurately into the reservation system, request missing information and details via emails and telephone Show less

Tangier, Tangier-Tétouan-Al Hoceima, Morocco

• Develop and manage the portfolio of potential customers (prospects, leads)• Retain a customer portfolio of major accounts (El Corte Inglés, Mango, Erum, Jacob Delafon...): ensure visits, services, prices, order tracking...• Analyze and understand the problems or the needs of the customers and propose them a solution adapted to a request or a customer problem• Ensure receipt of invoices and payment from customers• Conclude purchases of raw materials, processed or semi-processed… Show more • Develop and manage the portfolio of potential customers (prospects, leads)• Retain a customer portfolio of major accounts (El Corte Inglés, Mango, Erum, Jacob Delafon...): ensure visits, services, prices, order tracking...• Analyze and understand the problems or the needs of the customers and propose them a solution adapted to a request or a customer problem• Ensure receipt of invoices and payment from customers• Conclude purchases of raw materials, processed or semi-processed products or services necessary for the company's production• Animate, and participate in the various meetings (sales, product development, production, quality) with the other sites of the "Checkpoint" group around the world• Observe what the competition is doing in terms of actions with customers (competitive intelligence)• Create regular activity reports (weekly or monthly) Show less

Casablanca, Casablanca-Settat, Morocco

• Develop and create the technical documentation of the machines (in collaboration with the research and development department) for all the companies (CARRIER, CIAT, RIELLO...) of UTC group• Create communication and advertising media (in collaboration with the marketing and communication department) for all companies (CARRIER, CIAT, RIELLO...) of UTC group• Manage and supervise the workflow, Set objectives and priorities• Manage and lead a team with cross-functional… Show more • Develop and create the technical documentation of the machines (in collaboration with the research and development department) for all the companies (CARRIER, CIAT, RIELLO...) of UTC group• Create communication and advertising media (in collaboration with the marketing and communication department) for all companies (CARRIER, CIAT, RIELLO...) of UTC group• Manage and supervise the workflow, Set objectives and priorities• Manage and lead a team with cross-functional responsibilities (up to 10 people)• Conduct individual performance monitoring interviews• Manage some aspects of the human resource “HR” of my team (Recruitment, training and coaching, leaves, absences ...)• Manage the intranet and Windchill platform of CARRIER and CIAT• Create regular activity reports (weekly or monthly) Show less

Tangier, Tangier-Tetouan-Al Hoceïma, Morocco

• Create clothing designs, prints and graphics (vinyl, silkscreen and embroidery) for the sportswear line• Create tech packs to send to the customer, including specifications and Proofs ” BAT "• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Process digital images (colorimetry, framing, ...) for printing• Design the layout and enrich the document (integration of text, image, correction, etc.) according to… Show more • Create clothing designs, prints and graphics (vinyl, silkscreen and embroidery) for the sportswear line• Create tech packs to send to the customer, including specifications and Proofs ” BAT "• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Process digital images (colorimetry, framing, ...) for printing• Design the layout and enrich the document (integration of text, image, correction, etc.) according to typographical rules and the graphic charter Show less

Tangier, Tangier-Tétouan-Al Hoceima, Morocco

• Company management with a power of attorney (POA)• Manage human ressources "HR" of the company (Recruitment, employment contracts, training, leave, absences, payroll ...)• Collaborate with an external accountant to manage all financial and administrative aspects of the company• Manage and supervise the workflow from concept (with sales representatives, customers, stylists and graphic designers) to production and delivery (with printing and confection workshops).• Manage and… Show more • Company management with a power of attorney (POA)• Manage human ressources "HR" of the company (Recruitment, employment contracts, training, leave, absences, payroll ...)• Collaborate with an external accountant to manage all financial and administrative aspects of the company• Manage and supervise the workflow from concept (with sales representatives, customers, stylists and graphic designers) to production and delivery (with printing and confection workshops).• Manage and lead a team with cross-functional responsibilities (up to 16 people: Sales representatives, Stylists, Graphic designers, Workshop managers).• Activity performance reporting• Create clothing designs, prints and graphics (vinyl, screen printing and embroidery) for the sportswear line• Create technical "tech packs" drawings to send to the customer, including specifications and "BAT" proofs• Collaborate with design and product development departments to ensure information is correct Show less

Santiago De Compostela, Galicia, Spain

• Create clothing designs, prints and graphics (vinyl, silkscreen and embroidery) for the sportswear line• Create tech packs to send to the customer, including specifications and Proofs ” BAT "• Collaborate with design and product development departments to ensure informations are correct

Tangier, Tanger-Tetouan-Al Hoceïma, Morocco

• Analyze customer needs• Realize and create different communication media: logo, visual, poster, advertising brochure, signage, ...• Creation of interactive media (web banners, websites)• Monitor all the technical and graphic stages of a project

Tangier, Tangier-Tetouan-Al Hoceima, Morocco

• Analyze customer needs• Translate a concept or a script into a visual representation• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Process digital images (colorimetry, framing, ...) for printing• Design the layout and enrich the document (integration of text, image, correction, etc.) according to typographical rules and the graphic charter• Monitor all the technical and graphic stages of a project

Tangier, Tangier-Tétouan-Al Hoceïma, Morocco

• Analyze customer needs• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Creation of interactive media (web, multimedia)• Realize and create in collaboration with the Interior Designer illustrations of decorative objects, textures and murals ....• Track all the technical and graphic stages of a project.

Tangier, Tangier-Tetouan-Al Hoceïma, Morocco

• Analyze customer needs• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Creation of interactive media (web, multimedia)• Follow up on all the technical and graphic stages of a project in coordination with the Art Director.

Tangier, Tangier-Tétouan-Al Hoceima, Morocco

• Analyze customer needs• Translate a concept or a script into a visual representation• Realize and create different communication media: logo, visual, poster, packaging, advertising brochure, signage, ...• Process digital images (colorimetry, framing, ...) for printing• Design the layout and enrich the document (integration of text, image, correction, etc.) according to typographical rules and the graphic charter• Monitor all the technical and graphic stages of a project

Professional Certificate In Commerce And Marketing, Commerce And Marketing, Vocational Training

The Advanced Language Course + Sales and Customer Service is a one-year program combining language training in Spanish/Catalan and English.

Bachelor'S Degree, Management Economics

Mention: entrepreneurship professions Typical path: managing and developing a VSE SME

Associate'S Degree, Graphic Design

High School, Experimental Sciences