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- Same role as Swaven Senior Account Manager - Operated as the primary point of contact for all sales and operational activities following the acquisition of Swaven by MikMak.

- Managed key accounts across various sectors including beauty, wine & spirits, and FMCG- Oversaw international account management, driving significant growth through contract renewals, up-sells, and strategic negotiations.- Directly managed a team of 2 Customer Success Managers (CSMs), ensuring day-to-day operations, conducting weekly updates, and leading annual performance reviews.- Acted as the lead point of contact for the development of POCs tailored to client needs, enhancing service offerings and customer satisfaction.

- Managed key accounts across various sectors including beauty, wine & spirits, and FMCG- Drove new business sales, building a client portfolio from scratch through prospecting, demos, and contract negotiations with C-level stakeholders.- Ensured, as a CSM, the timely and successful delivery of solutions, including a global implementation across 60+ countries for a major client.- Organized webinars for hundreds of clients to provide training and present new products.- Collaborated with media agencies to optimize social media and display campaigns, driving performance improvements reviewed during monthly or quarterly Business Reviews

- Managed key accounts across multiple industries: Healthcare (Merck, Boehringer Ingelheim, Allergan), Building (Saint-Gobain Gyproc, Switch-Made) and Beauty (Herbal Essentials)- Expanded the agency into new markets, opening its first international branches in Dubai.- Drove new business sales, building a client portfolio from scratch through prospecting, crafting value proposition, and negotiating contracts.- Operated as the project manager for websites and apps development, ensuring the successful delivery of digital solutions tailored to client needs.

- Management of key accounts: - Healthcare: Boehringer Ingelheim (website, emailing & GA), MSD (app), FNAIR (website) - Building: Sika (website & GA), Culligan (website, A/B testing & GA), Electrolux (app), STO (website), Terreal (app), Tryba (app & website) - Others: FuturMaster (website), LoadInBox (web app)- Operated as the primary point of contact between clients and internal/external creative and development teams, ensuring clear communication and project alignment.- Played a key role in RFP processes as the project manager representative.- Managed website and emailing content for clients and provided training on back-office solutions.

- Supported a senior project manager in coordinating and executing digital projects.- Website Content Management- SEO audits- UX tests & audits- Website acceptance testing- Customer hotline management

- Conducting audits and benchmarking of digital tools- Managing a website’s news feed (monitoring, writing articles)- Website acceptance testing

- Cash register, customer service- Opening/Closing the restaurant- Dining area maintenance