August Nicosia Email & Phone Number

Madison, Wisconsin, United States

PARAGON DEVELOPMENT SYSTEMSDeployment Technician at Pro Health – Waukesha, Wisconsin – (12/2019 – 1/2020)Deploy and image Windows 10 computers throughout Waukesha Memorial Hospital.

Madison, Wisconsin

Desktop Support

Brookfield, Wisconsin

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Brookfield, Wi

Lead deployment team upgrading Milwaukee County PC’s.-Image computers used in deployments.-Prepare imaged computers for deployment.-Deliver PC’s to deployment sites.-Deploy computers.-Prepare old PC’s for disposal.

IT Consultant / Contractor PC Support/ AnalystDay After Support at Froedtert Health and The Medical College of Wisconsin.-Provide PC and printer support for Window 7 upgrades.- Troubleshoot and resolve application, connectivity and printer issues on site and remotely.- Deploy Window 7 PCs.8/2011

Wauwatosa, Wi

Provide customer service phone support.-Repair printers at Depot.-Install and configure printers and PCs in stores.-Assist in projects in field and at depot, including Bio Script to Walgreens conversion, printer and PC roll outs and cash drawer securing.-Field service calls with in Wisconsin.- Support Specialist responsibilities, including logistics and inventory.

Oconomowoc, Wi

IT Consultant to Paragon Development SystemsDeploy and configure new computer systems for clients. Brown Deer School District: Replace 300+ end of lease computers and monitors with new HP computers and monitors in classroom settings. Assure connectivity to the network, rename and configure. Inventory used equipment and prepare for shipment. Medical Associates: Replace end of lease systems with PDS PC’s. Assist in imaging and configuration. Inventory used equipment and prepare for shipment.Milwaukee Electric Tools: Replace 500+ end of lease Window XP systems with Windows 7 HP laptops and desktops. Install single and dual monitor configurations. Install software. Assure network connectivity. Assist end users new to Windows 7. Move local files (desktop, My Documents, Lotus Notes) from old systems to new computer hard drives. Inventory used equipment and prepare for shipment.Pro Health Care: Replace 300+ end of lease systems with Fujitsu tablets with Windows XP. Install HP printers, rename and assure wireless network connectivity. Confirm profile transfers through Altiris. Inventory used equipment and prepare for shipment. Tasks performed at Paragon Development Systems facilityPrepared systems for custom shipment to clients including unboxing, assembling, inventorying and loading onto PDS’s “Rack N Roll” systems.Install additional memory in new laptops and desktops in assembly department.Remove and replace card readers, scanners and printers and computers in self help Kohl’s stores kiosks.Clean, inspect, troubleshoot and repair returned leased computers for reconditioning and re-imaging. Test and inspect power supplies, hard drives, optical drives and ram. Replace as needed.