Eric Winburn Email & Phone Number

Madison, Wisconsin Area

Manage P&L for a multi-client, multimillion dollar Service Desk with ~60 clients and ~200 employees Grew revenue and profitability every year since 2018Ensure Performance Reviews are conducted and provide valuable feedback that allows my employees to grow in their role resulting in a below average turnover rate (10-15% vs 25-35%) for a service desk..

Madison, Wisconsin, United States

 Ensure my team is running at the highest efficiency possible  Assists in the interviewing, hiring and orientation of team members.  Coaches and motivates team members to achieve high performance.  Attend regular Client Visits – Both Pre-Sales and Post Develop relationships with key account personnel  Increase Client satisfaction.  Identify future.

Madison, Wisconsin Area

Acts as Client advocate to ensure deadlines are met Assists in the interviewing, hiring and orientation of team members. Coaches and motivates team members to achieve high performance. Attend regular Client Visits Develop relationships with key account personnel Increase Client satisfaction. Identify future project needs of clientsKeeps Operations Manager.

Madison, Wisconsin Area

Currently manage and maintain 30+ accounts. Currently manage 20+ employees including scheduling and goal settingMaintain constant communication with each and every client to ensure their satisfaction. Provide weekly reportingProvide monthly reporting and invoicingProvide monthly / yearly forecasting Maintain / Create WorkflowsPlay a key role in bringing on.

I trained and answered questions for my peers.I was responsible for keeping the Department Homepage updated with most current and useful information.I also received escalations when they arose.I did one on one with peers, while listening to their calls and coaching them. I was responsible for keeping various databases updated. Attended meetings of new and.

Maintained a high level of customer service with customers.Maintained internet accounts for DSL, dial up and web hosting customers. Created DSL, web hosting and dial up accounts. I sold products to customers after gaining confidence from the customer. I was responsible to train new employees. I worked with my own dedicated accounts. I was in the Top 3 for.

I was responsible for getting the truck unloaded at night and filling the sales floor before the store opened. I was responsible for cleaning the backroom and keeping items organized and located.I supervised over 20 employees at one time in the backroom and sale floor. I was responsible for creating the weekly schedule for employees in the back room and.

Associates Degree, Graphic Design; Marketing And Selling Products; General Studies / Art History / Computer Programming

Education record