Inside Sales/ Customer Care/ Account Management
The Thomas Kinkade Company
Morgan Hill Ca
ProfessionalBackground: SALESLead sales representative/manager of the West Coast and Mid-West Regional & International gallery base accounts including Russia, Ireland, Malaysia, Canada, Mexico, and United KingdomExceeded sales goals quarterly by 10% per state and international territoryIntroduced products into specialty markets: HGTV’s Donna Decorates Dallas, Gone with the Wind Memories, and the Yankee’s Sports Athletic OrganizationOpened 4 new accounts both domestic & international between 05/11 – 03/12Retained 25% failing accounts per state & revived 40% dormant accounts: West Coast & Midwest RegionsMet & exceeded profit goals by 25% at trade shows: Big Texas Home Show & Indianapolis 500 2011Contributed to the implementation of promotional programs: $100.00 Gift Certificates, and Prepay ProgramPROJECT:Incentive Program and Dormant Account Incentive Program Contributed to market research of new products, identified emerging market trends by region, and introduced new sales strategiesCUSTOMER SERVICEPlayed a key role in increasing retention and satisfaction rates by over 50%Handled customer relationship management functions, which included developing and maintaining good relations with a diverse clientele; various money handlingCultivated positive feedback and suggestions with customers