Chief Technology Officer
Current- Stepped up as the company's Lead Engineer of a team of 8 engineers following a company restructuring.- Managed and mentored the engineering team, including hiring, training, and people management.- Focused on hands-on software engineering tasks, including architecture and system design, coding, team support, and project management, delivering numerous full-stack features and bug fixes.- Managed executive responsibilities, such as strategic planning, technological vision, board reporting, and financial audits.- Boosted team performance by revamping engineering processes and facilitating effective communication and alignment across the organization.- Played a key role in resolving production incidents and implementing the business continuity plan.- Developed and implemented technology strategies aligned with business goals.- Led initiatives from planning to execution of various technical projects, including: * Enhance platform usability and scalability through AI and LLMs: AI-suggested responses, RAG foundational system, phrase clustering, cluster naming, and a review tool for themes. * Multi-language support to the Joyous platform.