Pedro Augusto Email & Phone Number

Kiev, Ucrânia

As a dedicated Team Lead, I oversee the delivery of three global projects by managing a remote team of support consultants spread around the world. • Coordinating chat, email, and phone support services.• Creating and managing schedules to cover 24/7 support.• Ensuring team needs are met and KPIs are followed.• Conducting monthly meetings with the team.• Conducting monthly 1.1 feedback meetings.

Kiev, Ucrânia

Deliver worldwide customer support to leading IT startups across three diverse projects located in different continents.• Proficiently handling chat, email, and phone support;• Skilled in managing multiple CRM systems at once;• Committed to ensuring unparalleled customer satisfaction on a global scale.

Belo Horizonte, Minas Gerais, Brasil

Responsible for the service delivery and management of Digital Signage projects for WeWork, Itaú, Santander, and CVC.• Managing Digital Signage projects | Developing and implementing strategic relationship plans | Producing content for internal communication and digital platforms;• Directing and monitoring the briefing and deadlines with the responsible areas;• Developing proposals, presenting, and defending the jobs to the client.

Belo Horizonte E Região, Brasil

Responsible for providing support to Vale vendors and buyers from Canada and The United States. • Facilitating the seamless onboarding of new vendors onto our E-marketplace portal.• Conducting comprehensive training sessions for international suppliers, ensuring their proficiency in participating in online negotiations (E-auction).• Efficiently organizing and coordinating online negotiation processes.Providing prompt and effective resolution to general inquiries through Service-Now tickets.

Belo Horizonte, Minas Gerais, Brasil

Administrative management routines at the largest civil engineering construction company in Latin America.

General English

Digital Marketing, Marketing