August Osterlund Email & Phone Number

California, United States

Los Angeles, California, United States

Los Angeles, California, United States

Boston, Massachusetts, United States

Collaborated with stakeholders to develop solutions that impacted business needs and requirements. Ensured smooth operation of the company tech stack for a delightful customer experience.Product Reliability⬥ Developed a convolutional neural network to interpret the state of the product from its visual feed in order to develop failsafes against mechanical failures. Written in Python with the Keras and Tensorflow libraries and deployed on an AWS EC2 instance, the network categorized unseen images with 97% accuracy.Client Experience Team Efficiency⬥ Eliminated 5 hours of work per week and 100% of room for human error using Shopify’s Liquid API to program an automated inventory management system, which sends out procurement requests when stock hits a minimum threshold.⬥ Increased client support team’s call-handled rate from 70% to 100% by engineering a queue system for incoming calls.⬥ Eliminated 5% of incoming client support tickets over 6 months by developing a chatbot to automate troubleshooting for the most commonly reported product issues.E-Commerce Management⬥ Integrated e-commerce platform with CRM database, ensuring lossless data synchronization of thousands of records.⬥ Conducted troubleshooting of API miscommunications between e-commerce platform and its product fulfillment center, AWS servers, and CRM programs.⬥ Managed supplier relationships: encouraging frequent, clear communication; setting firm expectations; fostering transparency in pricing; and ensuring contract compliance.⬥ Conducted market research to identify emerging trends and new product opportunities, resulting in the successful introduction of 50+ new products, driving a 10% increase in sales.

Boston, Massachusetts, United States

Worked in a team of six support engineers to provide technical assistance to over 500 clients with hydroponic container farms, troubleshooting issues related to software, networking, electrical, plumbing, HVAC, plant science, and logistics/delivery. ⬥ Ranked as top performer in 2022 for number of calls handled and number of tickets resolved.⬥ Developed product-use procedures to make complex tasks easy for end users to perform.⬥ Designed support ticket tagging system, establishing data structures and nomenclature necessary to report clients’ experiences to the product design and manufacturing teams with granular, quantitative, and actionable data.

Used HTML, CSS, Javascript, Stripe, and Wordpress (at the request of the client) to create a responsive e-commerce website: https://thedesignerscollaborative.com⬥ Orchestrated end-to-end rebranding: leading the conception, design, coding, and ongoing support phases.⬥ Utilized Google Analytics to track user behavior, identifying pain points and optimizing the website's layout and product placements, resulting in a 20% increase in conversion rates.⬥ Translated the collaborative's new brand identity into a visually captivating and user-centric website design, resulting in a 40% increase in user engagement and a 25% decrease in bounce rates.

Scored multiple student films, including "Erodere" in 2020, which was funded by the Sundance Institute and nominated for a Student Academy Award.

Provided assistance in labs and offered group help sessions to students learning JavaScript.Worked closely with the professor to devise effective methods for teaching online.

Under the alias RIPrat, produced a 22-minute electronic dance album with two guest features. It is currently available on Apple Music, Amazon, and Spotify.

Led a team of five student researchers in producing an annual academic conference.◆ Designed eight panels on topics such as pollution, feminism, culture, and exports.◆ Panel formats varied by subject: discussions, lectures, presentations, and screenings.◆ Invited and received speakers from around the world, including Sidney Rittenberg, the first American to have joined the Chinese Communist Party.

Researched computer trading methodologies for small, private hedge fund.Assisted in development of algorithmic trading strategies for U.S. equity index futures.

I have experience tutoring math (Algebra, Pre-Calculus, Calculus), language (English, Spanish, Latin, Mandarin), and standardized testing (SATs).

Bachelor Of Arts & Science, Computer Science

Dean's Merit Scholarship 2017 - 2021 Major GPA 4.0/4.0 Overall GPA 3.7/4.0

High School Diploma

Rigorous Classics-based education with courses taken at Boston University during junior and senior years. Coursework included: ◆.