Aundrea Stokes Email & Phone Number

Greater Detroit Area

Communicates with the general public by means of face to face interactions, over the phone, and through written correspondence on behalf of the Museum ensuring that accurate information is communicated to the publicImproved the high quality of customer service by fostering shared knowledge interdepartmentally Trained new hires to the Guest Services Department on department guidelines, procedures, and best practicesRecognized as Outstanding Achiever for consistent excellence in customer service and professionalism in handling Guest Service responsibilities in September 2014

Dearborn, Mi

Handled administrative duties for the executive offices, and coordinated the distribution ofincoming, and outgoing communications including internal communicationsArranged all functions of the hiring process including scheduling interviews with storemanagement, corresponding with applicants, as well as scheduling and facilitating trainingsessions with new hiresRecognized for achieving successful completion of training for 90 % of new hires duringthe holiday season of 2016Prepared store deposits, balanced vault, and handled other cash functions on a daily basis

Harper Woods, Michigan

Served as Sales Associate meeting, making connections and building relationships with clientsCommunicated with customers asking questions and listening to shoppers’ needs in order to provide them with the best options to meet their needsEnsured that customer transactions were handled in a timely, friendly, and enthusiastic mannerResponsible for maintaining a neat and clean shopping environment by organizing selling floor presentations, restocking and recovering area as needed

Detroit, Mi

Full-time volunteer in the AmeriCorps-funded national nonprofit organization focused on education, leadership development, and community serviceWorked with a focus group of twelve ninth grade students in Metro-Detroit abating the dropout crisis by helping off track students improve their attendance, behavior, and course work Successfully graduated 25% of focus students from the program by the end of the second trimester, an additional 25% of focus students received a passing grade of C or better in core course work Conceptualized, arranged, and marketed “Tru Talent”, a school wide talent show promoting literacy, which achieved a 19% increase in the number of attendants from the talent show hosted by City Year at the school the previous yearLead a team which acquired donations from Kellogg’s, Wal-Mart, Einstein Bros. Bagels and the Detroit Red Wings Created and delivered presentations focused on effective tutoring techniques, and best practices Contributed to the organizations online presence through blogging, and utilizing social media as a Media Ambassador

Detroit, Michigan

Focused on managing the companies on-line presence including their Bids 4 Michigan, and MITN accountsReviewed Request for Proposals (RFP’s) and assisted in the contract bidding processPerformed clerical duties, posted position openings on job boards, reviewed resumes, answered multi-line phones, read and responded to e-mails, and maintained files Served as a Production Assistant on the Docudrama “More Than Lunch Money”

Clinton Township, Michigan

Created, organized, and executed age appropriate, educational, and engaging activitiesReorganized storage space for more efficient use, and kept inventory of supplies needed in the daycare Executed clerical duties including completing menus for the food program, filling out emergency contact cards, and maintaining the attendance log